Front Desk Care Coordinator

SPEAR Physical Therapy is a 5-location practice serving the greater New York City area.

SPEAR’s mission statement, “Getting NYC back to life” is accomplished by pairing clinical excellence with a 5-star customer service experience.  SPEAR employs a team of highly trained Physical Therapists whose concentrations in varying PT disciplines give patients access to the latest evidence-based treatments and techniques.  SPEAR aims to empower its entire staff to take ownership of their role in the rehabilitation process.  SPEAR also fosters a customer service culture through orientation and continued staff coaching.  The results are healthy and informed patients who remain active and injury-free.  

Passionate about helping others? Organized, motivated, proactive, and smart? 

THIS IS NOT FOR YOUR AVERAGE FRONT DESK PERSON.

SPEAR Physical Therapy is the fastest-growing and most progressive PT company in NYC. We consistently receive 5-star Yelp! reviews for our customer service, due in large part to our team of care coordinators.

The Care Coordination team at SPEAR Physical Therapy is an administrative team that coordinates the care and the experiences of every patient who walks through our doors. 

The right people for our Care Coordination teams are:

Upbeat: You greet every patient (and teammate!) who walks in and out of the office with a smile. 

Competent: On time to you is 10 minutes early to the rest of the world. You take pride in completing our Patient Registration Checklist within 24hrs of seeing the patient. (a sort of flight-plan that helps us make sure that all the behind-the-scenes paperwork our new patients need is done accurately). You meticulously enter patient data with a >97% accuracy rate.

Responsive to our patient's needs: All patient phone calls and emails are responded to within 2 hours and always before 24 hours pass.

Passionate about helping others: Our care coordination teams are genuinely interested in well-being of others and positively impacting people's lives. They've made a habit out of practicing our SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Integrity, and Teamwork in relation to their work, life and to their attitudes towards others.

It's all about the ExSPEARience: Actions express priorities, and our patients can feel that their well-being and their experience is the most important thing to all of our team members. From the top down, getting our patients better and back to life is our top priority.

If you want to be part of a dynamic and supportive team on a mission to get NYC back to life, send us your resume!

High school diploma or equivalent.

One year experience working with the public.

Typing skill of 40 wpm.

Must be able to adjust working pace to flow of patients.

Excellent verbal and written communications skills.

Cashier experience helpful.

Experience with multi-line phone system helpful.

All your information will be kept confidential according to EEO guidelines.