Front Desk Coordinator

We are seeking a dynamic and customer-focused Community Ambassador & Meeting Coordinator to create a welcoming, inclusive, and engaging environment for residents, visitors, and clients. This dual-role position is ideal for someone who thrives in a people-facing setting and excels at organizing and executing meetings and events with precision.

The successful candidate will serve as the face of the community, delivering exceptional service while also managing the end-to-end coordination of meetings and events. This role reports to the Lead Office Services Associate or the Client Relations Manager.

Key Responsibilities

Community Engagement & Customer Experience

• Serve as the primary point of contact for visitors, residents, and guests, creating a warm, professional, and inclusive environment
• Deliver high-quality customer service by anticipating needs and resolving issues promptly
• Build strong relationships within the community to enhance engagement and satisfaction
• Maintain a clean, organized, and welcoming common area

Meeting & Event Coordination

• Coordinate logistics for meetings and events, including scheduling, room setup, catering, and technology requirements
• Act as the on-site point of contact during events to ensure seamless execution
• Partner with internal teams and external vendors to deliver high-quality experiences
• Track meeting details and maintain accurate records of bookings and usage
• Support post-event follow-up, including feedback collection and issue resolution

Operational Support

• Assist with day-to-day office or community operations as needed
• Ensure adherence to company standards, policies, and service levels
• Identify opportunities to improve processes, customer experience, and engagement initiatives

Qualifications

Required

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred
• 2–4 years of experience in customer service, hospitality, workplace experience, office coordination, or a similar role
• Strong interpersonal and communication skills with a customer-first mindset
• Excellent organizational and time-management abilities
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Teams)

Preferred

• Experience in hospitality, coworking spaces, corporate office environments, or property management
• Event planning or meeting coordination experience
• Familiarity with scheduling or event management tools (e.g., Outlook calendaring, event platforms, room booking systems)
• Demonstrated ability to manage vendor relationships
• Experience working in client-facing or service-driven environments