Front Desk Coordinator

Now Hiring: Front Desk Coordinator

Dogtopia of Sacramento – Nimbus Winery

Love dogs and connecting with people? Join our pack! We’re looking for a friendly, organized, and dependable Front Desk Coordinator to help create an exceptional experience for our pet parents from their first inquiry through every check-in and pickup.

This role focuses on customer service, lead follow-up, scheduling, and front desk operations. You’ll introduce families to Dogtopia, explain our services and pricing, and help pet parents choose the right options for their dogs.

What We Offer

• The opportunity to bring your dog to work after successfully completing training and meeting eligibility requirements
• A fun, supportive team environment
• Competitive wages and flexible scheduling
• Career advancement based on performance
• Training and additional certification opportunities
• Hands-on experience in customer service, sales, communication, and business operations

What You’ll Do

Welcome Pet Parents & Manage Check-Ins and Pickups

• Greet every pet parent with warmth and enthusiasm.
• Check dogs in and out accurately and efficiently.
• Review reservations, care instructions, and account notes.
• Communicate pet parent requests and updates to the appropriate team members.
• Process payments and help resolve account or billing questions.

Follow Up with Leads & Explain Our Services

• Follow an established lead contact schedule through phone calls, texts, and emails.
• Answer questions from prospective pet parents and help schedule Meet & Greets.
• Clearly explain daycare, boarding, spa services, pricing, packages, and wellness plans.
• Help pet parents find services that fit their dog’s needs and their schedule.
• Follow up after Meet & Greets to answer questions and encourage enrollment.
• Document conversations and next steps so every inquiry receives timely follow-up.

Keep Records Accurate & Organized

• Create and update pet parent and dog profiles.
• Contact veterinary offices to request and verify vaccination records.
• Review records for completeness and notify pet parents of missing or expiring vaccinations.
• Manage appointments, reservations, and data entry with attention to detail.
• Keep account notes and follow-up tasks current.

Support a Welcoming Front Desk

• Answer phone calls, emails, and messages professionally.
• Keep the lobby and front desk clean, organized, and inviting.
• Become familiar with retail products and current promotions.
• Communicate concerns to management and help ensure pet parents receive timely answers.
• Work closely with the team to keep daily operations running smoothly.

What We’re Looking For

• A friendly, outgoing personality and a love for dogs
• Strong communication and customer service skills
• Confidence discussing pricing, explaining services, and following up with potential customers
• Excellent organization, accuracy, and attention to detail
• The ability to prioritize tasks in a busy environment
• Comfort using computers, answering phones, and learning new systems
• A dependable team member who takes initiative and follows through
• Customer service, reception, or sales experience is a plus

Our Dogtopia Values

• We LOVE life unconditionally like a dog.
• We STAY loyal to our pack.
• We CHASE the absolute highest standards of safety.
• We PLAY to our fullest potential.
• We TREAT every day like It’s the Most Exciting Day Ever!

Ready to join our pack? Apply today and help us build lasting relationships with our dogs and their families!

Benefits

• Health insurance
• 401(k) matching
• Employee discount
• Paid training