Front Desk Hospitality - San Diego KOA Resort

The San Diego KOA is an award-winning outdoor campground resort looking for enthusiastic people to join our front desk hospitality team. Sunny southern California allows us to be open 365 days a year offering camping in RVs, Cabins, Deluxe Cabins & tents. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment and helping family create memories to last a lifetime we want to talk to you!

Working Hours:

• Seasonal positions available
• August - November
• 15-40 hours a week depending on position & campground occupancy
• Shifts occur Monday-Sunday
• Scheduled hours can be from 7am-11pm
• Highest volume on the weekends & holidays
• $16.50 and up depending on experience

RESPONSIBILITIES

• Ensures customers receive a high level of service consistent with our customer service philosophy

• Learn and operate Campground Management system

• Communicate with all staff and management using Microsoft Teams

• Enforce Resort policies and implement solutions consistent with goals of park

• Proactive guest management to ensure resort like environment for all guests

• Answer phones & emails to help guests with their camping reservations

• Register guests upon arrival and facilitate their stay by answering questions and giving information

• Coordinate with Guest Service staff for late guest arrivals

• Coordinate with Guest Service staff for problem resolution when applicable

• Assists with handling and resolving guest complaints.

• Cashier souvenir sales as well as stocking merchandise

• Participate in team training sessions

• Utilize create problem solving skills

• Other duties as assigned by manager which can include but are not limited to: assisting other departments with the completion of tasks and light janitorial work

• Previous experience in hospitality industry

• Good customer service and communications skills

• Ability to multi task and prioritize

• Able to work with others and work independently

• Professional Appearance and attitude towards guests and fellow team members

• Communicate professionally and patiently

• Be on your feet during shift and able to lift at least 30 lbs.

• Ability to thrive in a fast-paced environment

• Demonstrate leadership abilities

• Bilingual (English and Spanish) a plus

• Intermediate computer proficiency including email, internet and Microsoft Office Suite

• Excellent verbal and written communication skills

• Strong organizational skills

PM21