Front Desk Lead

Nestled in the Columbia River Gorge, our boutique property offers guests an elevated Pacific Northwest escape. We are seeking a Front Desk Lead with hotel experience to mentor and coach our team, and deliver exceptional guest experiences.

Key Responsibilities

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  Train, mentor, and support Front Desk Agents. Help schedule shifts and lead by example in service excellence.

  
  


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  Anticipate guest needs by reviewing upcoming arrivals, managing room reservations, and overseeing property amenities and guest-facing supplies.

  
  


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  Serve as the main point of contact for guest requests and issue resolution. Maintain brand standards and oversee boutique amenities and packages.

  
  


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  Foster a collaborative work environment while assisting leadership with employee coaching, motivation, and upselling initiatives.

  
  


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  Manage daily check-ins/outs, PMS transactions, and room assignments. Cross-train in housekeeping and laundry to support hotel operations as needed.

  
  


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  Provide daily guidance, inspiration, and hands-on support for the front office team.

  
  


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  Audit guest folios, ensure accurate cash handling, and assist with operational reporting.

  
  


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  Clearly communicate shift expectations, operational goals, and safety standards across teams.

  
  

Qualifications

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  Minimum 3 years of hotel front desk experience; leadership or supervisory experience preferred.

  
  


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  Genuine passion for boutique guest service, host culture, and creating memorable stays.

  
  


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  Proficient in Property Management Systems (PMS) and basic MS Office/financial math.

  
  


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  Strong communication, conflict resolution, and composure under pressure.

  
  


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  Must be able to work evenings, weekends, and holidays.

  
  


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  Ability to stand/walk for long periods and occasionally lift up to 25 lbs.