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Front Desk Manager

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Job Description - Front Desk Manager

Job Title: Front Desk Manager


Location: The Spa at Litchfield Hills; Litchfield, CT


Type: Full-time



Are you an energetic leader with a passion for hospitality and creating luxury guest experiences? The Spa at Litchfield Hills is looking for a dynamic Front Desk Manager to join our vibrant, close-knit team and lead our skilled Front Desk. If you are a proactive leader who thrives on finding solutions to challenges and looking for an opportunity to grow within a fast-paced luxury setting, we want to hear from you!


The Spa at Litchfield Hills focuses on exceptional service and employee well-being. We offer a supportive environment in a luxury, fast-paced setting while fostering a culture that promotes team collaboration and leads with kindness and respect. If our culture aligns with you, come be a part of our evolution! Our newly renovated facility is thoughtfully organized for functionality, while maintaining a sophisticated esthetic. We are excited to bring in new, innovative services in the coming year.



Key Duties Include:


-Foster a team environment of high achievers


-Supervise, train and mentor front desk staff


-Resolve customer complaints and enhance company standards


-Manage daily operations, create seamless experiences for both customers and staff


-Maintain a high-energy, welcoming and safe environment


-Ability to troubleshoot technology



Requirements:


-Minimum 5 years of managing a team of at least 5 people


-Ability to troubleshoot technology


-Interface with high level of customer service


-Desire to find solutions that arise and make decisions with confidence


-Be a hands on contributor with a proactive mindset


-Posses the ability to recognize, understand and influence the emotions of yourself and others


-Charismatic leader with the ability to train and mentor others



Benefits & Perks:


-Matching 401(k)


-Competitive Salary


-Employee Discounts


-Sustainable work/life balance

Original job Front Desk Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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