Front Desk Manager

Job Title: Front Desk Manager

Location: The Spa at Litchfield Hills; Litchfield, CT

Type: Full-time

Are you an energetic leader with a passion for hospitality and creating luxury guest experiences? The Spa at Litchfield Hills is looking for a dynamic Front Desk Manager to join our vibrant, close-knit team and lead our skilled Front Desk. If you are a proactive leader who thrives on finding solutions to challenges and looking for an opportunity to grow within a fast-paced luxury setting, we want to hear from you!

The Spa at Litchfield Hills focuses on exceptional service and employee well-being. We offer a supportive environment in a luxury, fast-paced setting while fostering a culture that promotes team collaboration and leads with kindness and respect. If our culture aligns with you, come be a part of our evolution! Our newly renovated facility is thoughtfully organized for functionality, while maintaining a sophisticated esthetic. We are excited to bring in new, innovative services in the coming year.

Key Duties Include:

-Foster a team environment of high achievers

-Supervise, train and mentor front desk staff

-Resolve customer complaints and enhance company standards

-Manage daily operations, create seamless experiences for both customers and staff

-Maintain a high-energy, welcoming and safe environment

-Ability to troubleshoot technology

Requirements:

-Minimum 5 years of managing a team of at least 5 people

-Ability to troubleshoot technology

-Interface with high level of customer service

-Desire to find solutions that arise and make decisions with confidence

-Be a hands on contributor with a proactive mindset

-Posses the ability to recognize, understand and influence the emotions of yourself and others

-Charismatic leader with the ability to train and mentor others

Benefits & Perks:

-Matching 401(k)

-Competitive Salary

-Employee Discounts

-Sustainable work/life balance