Front Desk Manager

Front Office Manager

Overview

Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards.


• Oversee all front office operations in the absence of the General Manager. 


• Remain an active participant at the front desk, including checking in/out guests, preparing bills and handling guest requests.


• Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.


• Respond to brand Guest Alerts for resolution as needed.


• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.


• Participate in lobby ambassador and other activities related to interacting with guests on an individual level. Thus, creating a relationship and culture that will result in repeat stays.


• Assist in hotel food and beverage when needed, where applicable.


• Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.


• Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.


• Review correspondence from guests and incident logs; direct staff according to information obtained.


• Review all brand correspondence for updates to procedures and standards and ensure all is communicated to the staff.


• Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.


• Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.


• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.


• Follow sustainability guidelines and practices related to HHM’s EarthView program.


• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.


• Perform other duties as requested by management.

Job Requirements

  Qualifications 

• 1 to 3 years hospitality related experience, including front desk operations experience.


• Good problem-solving skills


• Strong verbal and written communication skills


• Significant attention to detail


• Flexible availability in schedule 


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What we offer you in return for your dedication and hard work is a rewarding benefits package that includes:

Wellness:
 

• Vacation Time 


• Work Life balance.

Rewarding Hard Work:
 

• Incentive based bonus program


• Employee discounts within your hotel brand


• Discounts for friends and family within your hotel brand


• You are going to love being a part of our team! And we'll pay you for new team members you refer to ANY of our locations!

Career Growth:
 

• Free in-house training program-This unique program fosters employee growth throughout our associates' career with our company and has a clear path to get you where you envision yourself.

Equal Opportunity Employer