Front Desk Manager $45,000 Salaried

Key Responsibilities:

• Assist leading the Front Office team, including all front desk agents and bell service staff


• Help manage scheduling, training, and development of all staff members in the department


• Meet with front office leadership on a scheduled basis to discuss current trends, opportunities for improvement, and upcoming changes


• Respond to guest reviews, using the information to pinpoint consistent issues and improve overall operations


• Act as Manager on Duty to take point on all guest concerns, issues, and opportunities while on shift.


• Attend weekly Resume Meeting to prepare for incoming groups, ensuring all contracted client needs are executed and shared with the front office staff.


• Work with accounting team to check Guest Ledger on a daily basis, ensuring all possible accounts receivables are collected from previous guests.

Qualifications:

• High school diploma or equivalent


• Bachelor’s or Associate’s degree in Hospitality or relevant field, or 3 years experience in hotel operations


• Minimum 1 year of experience in guest services or front desk operations, preferably in a leadership role


• Valid driver’s license


• Strong leadership, communication, and conflict-resolution skills.


• Proficiency in hotel management software (PMS) and Microsoft Office Suite. Experience with Opera Cloud, Amadeus Service Optimization, and Medallia a plus


• Ability to multitask and remain calm under pressure.


• Ability to lift, push, pull a minimum of 25 pounds


• Ability to stand and/or walk for an extended period of time


• Flexible schedule, including nights, weekends, and holidays.