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Front Desk Monitor (Evening and Weekend Shifts)

icon building Company : Aam Brand
icon briefcase Job Type : Full Time

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Job Description - Front Desk Monitor (Evening and Weekend Shifts)

Love helping people and creating exceptional experiences? Kimblewick Community Association, a beautiful Del Webb Active Adult community in Westfield, IN, is seeking an energetic, customer-focused Concierge to be the welcoming face of our stunning amenity center. In this dynamic role, you'll greet residents and guests, provide outstanding service, manage phone communications, and help create a warm, engaging atmosphere for our growing community. If you thrive in a people-focused environment and enjoy making a positive impact every day, we'd love to hear from you! Evening, weekend, and holiday availability required.


Position Responsibilities:



  • Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.

  • Partners with Administrative Support team and the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.

  • Filters inbound calls to determine appropriate direction.

  • Greets all visitors/homeowners and determines their immediate needs.

  • Monitors pickups/deliveries.

  • Keeps Carriage House tidy and organized.  Spot clean as needed.

  • Assists with Coffee Bar.

  • Assists in the stocking/restocking of supplies.

  • Regularly tours amenities for homeowner well-being and safety.

  • Performs other related duties as directed.


Knowledge, Skills & Abilities:



  • Excellent customer service and communication skills.

  • Ability to offer support to administrative support staff with ever-changing needs.

  • Ability to elicit information from callers and visitors in a professional and efficient manner.

  • Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.

  • Exceptional organization and tracking skills.

  • Ability to function efficiently in a high volume, fast-paced environment.

  • Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.

  • Ability to interact and work positively and effectively with staff at all levels.

  • Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.

  • Ability to work collaboratively and cooperatively within the department as well as with other departments.


Physical Demands & Work Environment:



  • Sitting at workstation utilizing a computer in an office setting.

  • Walking throughout the property/facilities as needed.

  • Setting up, taking down and stacking tables and chairs.

Original job Front Desk Monitor (Evening and Weekend Shifts) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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About the Company

Aam Brand

Explore AAM's HOA management services discover expert solutions for community associations and exceptional client care.

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