Front Desk Operations Supervisor

JOB SUMMARY 

Supervise the Front Office staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. Supervise other front desk associates to ensure property coverage and prompt owner/guest service addressing their needs in a professional, positive, and timely manner. Process all owner/guest check-ins while confirming reservations and villa/room assignments. Process all payment types such as room charges, cash, checks, and credit/debit cards. Coordinate with Housekeeping to track readiness of rooms for check-in. Anticipate and address owner/guests' service needs.  

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. 

Shift: 1st, 2nd, 3rd (Overnight); must be available to work weekends and holidays.

SITE SPECIFIC PERKS:

• Free on-site parking 

• 40% discount at all on-site Food & Beverage outlets while on duty 

• Work shoe credit through Shoes for Crews twice a year 

• Hats, sunscreen, and jackets are provided for those working outdoors, as needed

• “Way to Go” Incentive - $5 Front of House per name mention and $10 Back of House per name mention deposited onto Wisely card

• Quarterly celebrations, Associate Appreciation Week, and Housekeeping Appreciation Week