Front Desk - Patient Services Representative

Company : K

Job Type : Full Time

Mobile, United States

Job Description - Front Desk - Patient Services Representative

Job Title: Front Desk Patient Services Representative

Medical Supply & Equipment Company

We are seeking a friendly, professional, and customer-focused Front Desk Patient Services Representative to join a well established medical supply company. This role is ideal for someone who enjoys helping people, providing excellent customer service, and working in a fast-paced healthcare retail environment.

The right candidate will be comfortable assisting walk-in patients/customers, recommending products based on customer needs, handling insurance verification, answering phones, and supporting daily front office operations.

Greet and assist incoming customers, patients, and visitors in a professional manner

Help customers select appropriate medical supply products based on needs

Process retail purchases and customer transactions

Verify insurance benefits and eligibility for medical equipment/supplies

Answer incoming calls and assist with product questions or order inquiries

Maintain accurate customer records and documentation

Coordinate with internal staff regarding orders, inventory, and patient needs

Keep front desk and showroom area clean, organized, and welcoming

Provide exceptional customer service at all times

Requirements

Previous front desk, retail, customer service, or medical office experience preferred

Experience with insurance verification is a plus

Strong communication and interpersonal skills

Comfortable speaking with patients/customers in person and by phone

Basic computer skills and ability to learn internal systems

Detail-oriented and dependable

Professional appearance and positive attitude

Preferred Backgrounds:

Medical receptionist

Retail sales associate

Customer service representative

Front desk coordinator

Pharmacy technician

Medical office assistant

Benefits

Stable company with growth opportunity

Meaningful work helping patients get needed products

Team-oriented environment

Full-time opportunity

Benefits package- health, dental, vision

401k

Original job Front Desk - Patient Services Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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