Front Desk Reception

As a Front Desk Reception / Guest Services at Renaissance Baronette Hotel in Novi, Michigan, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.
 

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times

• Maintain a high level of service and hospitality standards

• Promptly address guest concerns and ensure satisfaction in a timely manner

• Post guest charges, collect payments, and follow cash handling procedures

• Handle guest mail and messages with respect to privacy and professionalism

• Stay knowledgeable about the hotel brand, travel programs, and special offers

• Communicate guest feedback effectively to departments and management

• Respond quickly to calls, lobby visitors, and team members needing assistance

• Maintain full knowledge of hotel safety and emergency procedures

Qualifications

• High school diploma or equivalent preferred

• Prior hospitality or customer service experience

• Strong interpersonal and communication skills

• Ability to multitask and remain professional in a fast-paced environment

• Detail-oriented with strong organizational skills

• Flexibility to work varied shifts, including evenings, weekends, and holidays

Benefits (Full-Time Associates Only)

• Competitive wages

• Medical, dental, and vision insurance

• Company paid Life insurance and company paid short term disability options

• 401(k) program with company match

• Tuition assistance

• Paid time off, holidays and work-life balance

• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.