Front Desk Receptionist

Description

Reception Responsibilities

* Maintains a warm, welcoming, and aesthetically pleasing atmosphere.

* Welcome each patient with a warm and friendly greeting.

* Provides excellent patient experience from time of check-in to check-out.

* Obtain accurate patient demographic information, patient registration, and insurance information.

* Maintain insurance email box, and transfer information to patient’s record as they are received.

* Secure and post payments for patient visits, including copay, retail products, and cash pay services.

* Answer telephone calls in a timely manner and assist with call center back log to avoid long wait times for patients.

* Create claims for self-pay services and products.

* Schedules patients follow up appointments as needed.

* Assist patients with general questions and provide them with accurate information upon request.

* Accurately receive and deliver messages.

* Accepts and signs for packages as needed.

* Ensure that medical documents are scanned and uploaded to patient’s charts in a timely manner.

* Reconciles payments at the end of day, performs other closing duties, as necessary.

* Performs tasks on the open/close checklist that is provided at each clinic.

* The ability to be flexible with opening and closing schedule to ensure coverage for the front desk.

* Performs other administrative related duties as assigned or requested.

Teamwork and Development

* Demonstrates the ability to be proactive, supportive, and collaborative.

* Share knowledge, promote positivity, and take personal responsibility for your professional development.

* Demonstrates the ability to seek and value open, honest communication and constructive feedback in a timely manner.

* Provide outstanding communication, documentation, education, and care to all patients.

* Demonstrate a natural ability to actively listen, lead with curiosity, and assume the best intentions of others.

* Demonstrate the ability to prioritize and respond quickly to changing & fast-paced environments.

Requirements

* High school diploma or GED

* 1 year of experience in a Medical Office setting a plus

* Strong documentation skills.

* Excellent written and oral communication skills.

* Strong customer service skills.

* Punctuality and adherence to schedule is a must.

* Excellent problem solving and time management skills.

* Excellent telephone skills and etiquette.

* Ability to work at a computer for extended periods of time.

* Ability to thrive in a fast-paced work environment.

* Strong organizational skills and attention to detail

* Ability to handle confidential and sensitive information.

* Work is performed in a medical office setting using standard medical equipment. The risk of exposure to blood and bodily fluids is present.