Front Desk Receptionist

SUMMARY / OBJECTIVE

The Front Desk Receptionist is responsible for providing information to callers, supporting day-to-day operations, and facilitating smooth office procedures. This role serves as an essential point of contact for both internal and external stakeholders. The selected candidate will be scheduled to work Fridays, Saturdays, and Sundays. This is a part time position working 16.5 hours per week. The schedule will be Monday, Tuesday, Wednesday from 7:30am till 12:30pm.

ESSENTIAL FUNCTIONS

• Assists with the daily operations of the company
• Manages incoming calls and forwards to appropriate personnel or department
• Welcomes visitors, understands their needs, and directs them accordingly
• Monitors visitor access and issues necessary passes
• Maintains appointment calendars and handles mail
• Supports office equipment needs and office supply inventory
• Processes payments for services and products
• Conducts various clerical duties such as filing, photocopying, and report creation
• Other duties as requested

SKILLS REQUIREMENTS

• Strong problem-solving skills.
• Proficient in Word Processing, Spreadsheet, Adobe, and Internet software
• Excellent communication and interpersonal skills
• Time management and organization skills

CORE COMPETENCIES

• Respect
• Integrity
• Trust
• Accountability
• Commitment To The Organization And Being The Front Desk Receptionist

EXPERIENCE REQUIREMENTS

• Three to six months related work experience and/or training

EDUCATION REQUIREMENTS

• High school diploma or equivalent
• Additional certifications or coursework in administrative duties preferred

SUPERVISORY RESPONSIBILITIES

• None

WORK ENVIRONMENT

• Office, building and outside environment. Interaction with visitors and staff regularly
• Moderate noise level typical of an office setting

TRAVEL REQUIRED

Negligible to none; may occasionally run errands for property

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

ADA REQUIREMENTS

Physical: Regularly lift and/or move up to 10 pounds, frequently up to 25 pounds. Must be able to sit, stand, walk, and perform tasks like typing and writing.

Sensory: Regularly required to read, watch, and interact with computer screens and people. Clear spoken communication in English is necessary.

Cognitive: Regularly required to focus on tasks amidst interruptions. Ability to remember and manage multiple assignments over days.

Environmental Conditions: Exposure to dust, computer glare, heating, and air conditioning.

Equipment: Commonly use computers, phones, scanners, copiers, and fax machines.

VALUES-BASED BEHAVIORS

• Listens attentively to others. Asks clarifying questions to gain a better understanding of the other person’s views and assumptions. Is compassionate for the life circumstances of others.
• Works effectively in a team environment and actively participates in joint problem solving; willingly includes employees.
• Identifies and takes advantage of opportunities for personal and professional development.
• Encourages other employees to work as a team for the benefit of the organization.
• Comes to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets agreed upon deadlines.
• Collaborates with other work groups, and outside organizations as appropriate, in a proactive and responsive manner.
• Honors the private and confidential matters of co-workers and employees. Protects proprietary information.
• Follow rules, regulations, and policies. Positively contributes to implementing changes.
• Communicates courteously and effectively with others. Sets clear expectations.
• Reinforces the importance of the core values within the work group and the larger system by acknowledging behaviors that demonstrate or reflect Respect, Trust, and Dignity.
• Deals with issues directly, in a respectful and timely manner. Approach focuses on resolving the issue while not criticizing the person.

CULTURE & VALUES

Here at Friendship Manor, our values and behaviors live vibrantly guiding how we work, the decisions we make, and the results we achieve. Respect, Integrity, Trust, and Accountability (R.I.T.A.) help us to create trusting relationships with our employees. We value them and their personal goals and aspirations just as much as their work. We hire the most uniquely qualified, dedicated, and energetic employees, and we hope you are one of them.

AFFIRMATIVE ACTION / EEO STATEMENT

The company’s objective is to recruit, hire, train and promote into all job levels the most qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.