Front Desk Receptionist

Client Profile- Medical facility offering assisted living and memory care. 

• Operate telephone switchboard to answer, screen and forward calls, provide information and respond to inquiries; take messages.
  


• Check and handle all voicemails (including those that come through via email)
  


• Great all residents and guests in a courteous and professional manner; direct or escorts individuals to specific destinations
  


• Daily resident check in/check out; ensure residents are signing the front desk binder
  


• Enter daily safety and resident falls report; snow log report when applicable
  


• Monitor Nurse Call system and respond accordingly
  


• Enter transportation and work order request into system as needed.
  


• Sort and deliver all mail, internal messages and packages to residents and staff.
  


• Reserve the private dining area for residents and guests.
  


• Know emergency call systems and emergency procedures (fire, medical, and police)
  


• Keep immediate supervisor fully informed of all situations or unusual matters of significance coming to his/her attention so prompt action can be taken.
  


• Refer all prospective residents and families to leasing team.
  


• Distribute applications to prospective employees.
  


• Other duties including special projects as assigned.
  

• High School diploma; or three to five years related experience and or training or equivalent combination of education and experience
  


• Minimum of three years of office experience
  


• Experience working with the elderly is a plus
  


• Intermediate computer skills; including knowledgeable of Microsoft Office Suite
  


• Must have excellent customer service skills; patience; empathy
  


• Must be able to respond to emergencies in a calm manner
  


• Hours: M-F 8:30am to 4:30pm
  


• Starting pay: $14.00 to $16.00 hourly; competitive health insurance and benefits.