Front Desk Receptionist

Position Summary

The Front Desk Receptionist is responsible for upholding a professional demeanor in all aspects of the front desk operations at the Boys & Girls Clubs of the Colorado River, Bullhead City Unit. The overall goal of this position is to help provide an Optimal Club Environment—a safe, positive, and fun environment—for youth ages 5 to 16. This role serves as the first point of contact for members, parents, and visitors, and plays a key part in creating a welcoming and well-organized Club experience.

Primary Duties and Responsibilities

• Greets all members, parents, and visitors in a professional and customer-service oriented manner


• Answers incoming telephone calls, determines the purpose of calls, and takes messages and/or transfers calls to the appropriate personnel; may assist the community with questions related to the Club and/or thrift store


• Accurately clocks members in and out as they arrive and leave for the day


• Receives payments and accurately issues receipts for payments


• Cultivates a positive working relationship with staff, members, and parents/guardians


• Ensures that the front desk area is clean, well-maintained, and attractive


• Organizes and enters data into the membership database


• Performs other clerical duties as needed, such as filing, photocopying, and collating


• Performs other responsibilities as determined by the Unit Director or Executive Staff

Skills and Knowledge Required

• High school graduate or G.E.D. equivalent, plus meaningful work experience closely related to the tasks of the job


• Ability to plan and coordinate multiple and varied tasks


• Knowledge of the Club’s mission, programs, and resources


• Excellent verbal and written communication skills


• Strong customer service attitude


• Successful completion of a background check and drug test screening is required

Personal Characteristics

The Front Desk Receptionist is expected to be:

• Dependable – more reliable than spontaneous


• People-Oriented – enjoys positively interacting with people, both staff and Club members


• Adaptable/Flexible – enjoys work that requires frequent shifts in direction


• Passionate – cares about working with youth


• Self-Motivated – able to achieve goals independently


• Energetic – enjoys a fast-paced work environment

Compensation

This is an hourly, non-exempt position with a starting pay range of $15.15 to $16.71 per hour, commensurate with experience.

Boys & Girls Clubs of the Colorado River is an equal opportunity employer.