Front Desk Receptionist

Company : Lawall

Job Description - Front Desk Receptionist

Front Desk Receptionist – Medical Office

We are seeking a friendly, reliable, and highly organized Front Desk Receptionist to join our busy medical office. The ideal candidate is comfortable working in a fast-paced environment with a high volume of incoming calls, patient check-ins, scheduling, and administrative responsibilities.

Responsibilities

Answer and manage a high volume of incoming telephone calls in a professional and courteous manner

Schedule, reschedule, and confirm patient appointments

Greet and check in patients with a warm, professional attitude

Verify patient demographic and insurance information

Collect copayments and other patient payments when applicable

Check patients out and schedule follow-up appointments

Maintain accurate patient records and protect patient confidentiality

Communicate effectively with clinical staff, and other office personnel

Respond to patient questions and direct calls to the appropriate department or staff member

Manage messages and follow up on patient requests as needed

Maintain an organized and welcoming front desk and waiting area

Assist with general administrative and clerical duties

Follow all office policies and applicable patient privacy requirements

Qualifications

Previous medical office or healthcare front desk experience preferred

Excellent telephone and customer service skills

Ability to handle a high volume of calls while remaining calm, professional, and organized

Strong attention to detail and ability to multitask

Excellent verbal and written communication skills

Dependable, punctual, and professional

Comfortable learning and using electronic medical records (EMR) and scheduling systems

Ability to work effectively as part of a team

Bilingual skills are a plus

What We’re Looking For

The right candidate is someone who enjoys helping people, can prioritize competing demands, and understands that the front desk is the first point of contact for our patients. If you are organized, patient, dependable, and thrive in a fast-paced medical environment, we would love to hear from you.

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Front Desk Receptionist

Job Description - Front Desk Receptionist

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