Front Desk Representative

The Passport to Self-Sufficiency™ (PTS) is COTS’ Theory of Change for creating opportunities for families to succeed using a two-generation approach. Short to Long term relationship building through coaching across 5 key domains: Family Stability, Economic Empowerment, Health and Well-Being, Education, Employment/Career—along with curated partnership sit at the center of our engagement model and intervention strategy.

The essential role of the Front Desk Representative is to greet and welcome those entering, exiting or calling the Peggy’s Place Emergency Shelter. The FDR also performs light clerical and security duties and provides guidance and direction to visitors and families navigating the facility.

This includes:

• Taking each person’s temperature upon entering the building
• Performing light security check of those entering the building
• Monitoring close circuit cameras
• Maintaining a clean stocked work area (pens, forms, paper, etc.)
• Answering questions and addressing minor complaints
• Fielding incoming calls and messages
• Directing people that enter the building
• Receiving and distributing letters, packages, etc.

Base Requirements:

• High School Completion
• 2-3 years of expereince in service sector
• Proficiency in basic computer skills
• Very good verbal and writing skills (Communication)
• Proficient in Microsoft Office
• Willing to learn software platform if needed
• Able to learn phone system
• Current TB and COVID-19 test

Our Values:

•Integrity
•Human Dignity
•Impact
•Service
•Collaboration
•Generosity of Spirit

Our Mission Create and facilitate opportunities that empower families in poverty to collaborate, thrive, and succeed in building strong households, neighborhoods and communities
Our Purpose To assist families in reaching their housing, economic, health, education, and career goals as they overcome homelessness and break the cycle of poverty for themselves, their next generation, and beyond.
Our Vision A perpetual cycle of thriving families and the absence of generational poverty

n will be kept confidential according to EEO guidelines.