Front Desk Representative

JOB SUMMARY

Functions under
direction of the Call Center Supervisor.  Is responsible for the implementation and
evaluation of the patient care process. Demonstrate skills and competency to
serve patients.  Performs other duties as
necessary.

SUMMARY OF
ESSENTIAL JOB FUNCTIONS

• Answers all incoming calls in a timely
  and professional manner, transfers calls appropriately, maintains
  confidentiality (i.e. quiet and confidential are usually the manner for
  all phone calls)
  
• Takes
  and relays messages in a timely and efficient manner. Checks voice mail
  when indicated
  
• Accurately
  enters personal, guarantor and insurance information into Software Program
  
• Creates
  patient registrations; ensure correct spelling of Patient’s Name
  
• Collect
  ID and Insurance Cards
  
• Schedule/Reschedule
  appointments for new and returning patients, places appointment reminder
  calls
  
• Verify
  Insurance Company
  
• Schedule
  online appointments
  
• Addresses
  patient inquiries and provides support as needed
  
• Performs
  other related duties as required
  

QUALIFICATIONS

• Must have a High School Diploma or an
  equivalent degree
  
• Experience
  in call center environment or medical office setting preferred
  
• Strong
  data entry skills, general clerical aptitude and basic knowledge of record
  keeping
  
• Able
  to make simple computations and tabulations accurately and with reasonable
  speed
  
• Able
  to deal with a variety of customers professionally and cheerfully, even
  under pressure
  
• Provide
  strong problem -solving abilities
  
• Maintain
  confidentiality and discretion as a rule
  
• Able
  to understand and follow simple oral and written instructions and adhere
  to prescribed departmental routines
  
• Skilled
  in Microsoft Word and Excel
  

Requirements

KNOWLEDGE,
SKILLS AND ABILITIES

·         Self motivated and self directed,
taking action

·         Understand the role of teamwork
in providing a quality service

·         Understand the accuracy when
dealing with patients

·         Possess a general clerical
aptitude and basic knowledge of record keeping

·         The ability to communicate
effectively with a wide range of people professionally and cheerfully, even
under pressure

·         Maintain confidentiality and
discretion as a rule

·         Able to understand and follow
simple oral and written instructions and adhere to prescribed departmental
routines

Benefits

• 3 weeks vacation time
  
• Health Insurance
  
• Employer Contribution to Health Insurance
  
• 401(k) Plan available (after one (1) of employment)