Front Desk Sales & Guest Experience

 This Is NOT a Typical Front Desk Job

If you’re just looking to “check people in and answer phones,” this is not the role for you.

This position is for someone who:

    •    Loves people

    •    Thrives in a fast-paced environment

    •    Is confident recommending services + products

    •    Wants to be part of a team that drives results

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 What You’ll Be Responsible For

    •    Delivering a high-energy, welcoming guest experience

    •    Booking appointments strategically to maximize the schedule

    •    Driving rebooking and filling gaps in the day

    •    Reaching out to clients (waitlist / no walk-in list) to generate business

    •    Recommending retail and service upgrades

    •    Keeping the front desk organized, accurate, and efficient

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 Who You Are

    •    Outgoing, talkative, and confident with people

    •    Naturally persuasive (you can recommend without feeling “salesy”)

    •    Organized and detail-oriented

    •    Able to multitask under pressure without getting overwhelmed

    •    Takes initiative instead of waiting to be told what to do

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 What Makes You Stand Out

    •    Experience in retail, hospitality, or salon/spa

    •    Comfortable hitting goals (rebooking %, retail, booking)

    •    Strong phone and communication skills

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 This Role Is NOT For You If:

    •    You don’t like talking to people all day

    •    You get overwhelmed in busy environments

    •    You prefer strict, repetitive tasks with little interaction

    •    You’re uncomfortable recommending products or services

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 Compensation & Growth

    •    Competitive hourly pay

    •    Performance-based bonuses

    •    Employee discounts

    •    Opportunity to grow into leadership roles

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 Scheduling

    •    Day Shift 7:30 am - 2:30 pm Tuesday through Friday. 

    •    Opportunity to pick up additional shifts as we expand (including Mondays)

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 REQUIRED: Application Questions

(Only applicants who answer will be considered)

    1.    Tell us about a time you recommended a product or service to someone—what did you say and what was the outcome?

    2.    How do you handle multiple customers or tasks at once during a busy shift?

    3.    On a scale of 1–10, how comfortable are you with sales? Explain why.

    4.    Why do you want to work in a salon environment specifically?

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We’re building a high-performance team—apply only if you’re ready to bring energy, accountability, and results.—