Front Desk Services

Hotel McCoy Front Desk Guest Services / Bartender – Job Description

Position Summary
Provide exceptional guest service by creating a welcoming, fun, and memorable experience from check-in to check-out. This hybrid role includes front desk operations, bartending, and assisting with lobby hospitality while maintaining a positive atmosphere.

Key Responsibilities

Front Desk / Guest Services

Welcome guests and complete check-in and check-out procedures.
Answer phones, make reservations, and respond to guest inquiries.
Process payments and maintain accurate guest records.
Resolve guest concerns professionally and efficiently.
Recommend local attractions, restaurants, and hotel amenities.
Maintain a clean, organized, and inviting front desk and lobby.

Bartender

Prepare and serve beer, wine, cocktails, and non-alcoholic beverages.
Verify guest identification and follow responsible alcohol service laws.
Maintain bar cleanliness and restock beverages and supplies.
Process bar transactions and balance cash receipts.
Create a friendly, engaging atmosphere for hotel guests.

Additional Duties

Prepare simple food items when required (such as grilled cheese or light snacks at some locations).
Assist with lobby events and guest activities.
Work collaboratively with housekeeping and maintenance teams.
Follow hotel safety, sanitation, and customer service standards.

Qualifications

Excellent communication and customer service skills.
Ability to multitask in a fast-paced environment.
Friendly, outgoing, and professional attitude.
Basic computer and cash-handling skills.
Previous hospitality or bartending experience preferred but not always required.
Ability to work evenings, weekends, and holidays.

Required Certifications (Arizona locations)

Arizona Title 4 Alcohol Certification.
Arizona Food Handler Card.

This role is ideal for someone who enjoys interacting with people, thrives in a lively hospitality environment, and is comfortable balancing guest service with bartending responsibilities.