Front Desk Specialist - USFTGP UMSA RCO Front End

The Front Desk Specialist is responsible for providing efficient, friendly, and accurate patient-facing support during check-in and check-out processes using EPIC. This role verifies patient demographics, collects co-payments, prepares required paperwork, assists with scheduling, and ensures all documentation is complete for seamless patient flow and proper billing. The specialist communicates with physicians, nurses, and various clinical and administrative staff to support coordinated care and maintain a positive patient experience. This role also proactively screens patients for required pre-certifications, authorizations, or referrals and educates them on financial policies and procedures. The Front Desk Specialist ensures all payment activities are properly reconciled and contributes to a smooth, professional, and welcoming front office environment. 

Required Skills

High School Diploma or G.E.D. – Required.

Work Experience and Additional Information 

Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties. 

Technical Knowledge, Skills, and Abilities