Front Desk Supervisor

POSITION SUMMARY

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. 
• Set up accurate accounts for each guest according to their requirements.
• Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. 
• Secure payment prior to issuing room key, verify/adjust billing. 
• Compile and review daily reports/logs/contingency lists. 
• Complete cashier and closing reports. 
• Supply guests with directions and property information. 
• Accommodate guest requests, contacting appropriate staff if necessary. 
• Follow up to ensure requests have been met. 
• Process all payment types, vouchers, paid-outs, and charges. 
• Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. 
• Notify Loss Prevention/Security of any guest reports of theft.
• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. 
• Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. 
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. 
• Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. 
• Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. 
• Ensure adherence to quality standards. 
• Enter and locate information using computers/POS systems. 
• Stand, sit, or walk for an extended period of time. 
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. 
• Perform other reasonable job duties as requested by Supervisors.

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification:  TIPS Certification 

Experience with FOSSE Property Management System is preferred