Front Desk Supervisor

• Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement.
  
• Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.
  
• Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote the Hotels and Resorts and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out.
  
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
  
• Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
  
• Communicate both verbally and in writing to provide clear direction to staff.
  
• Comply with attendance rules and be available to work on a regular basis.
  
• Perform any other job-related duties as assigned
  

• One year experience in customer service in hospitality or similar industry.
  
• Ability Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement.
  
• Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.
  
• Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote the Hotels and Resorts and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out.
  
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
  
• Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
  
• Communicate both verbally and in writing to provide clear direction to staff.
  
• Comply with attendance rules and be available to work on a regular basis.
  
• Perform any other job-related duties as assigned.
  

Requirements

• Mexican, North American, or Canadian citizenship.
  
• Possess Cedula Professional on hand (not in process). The degree must be in Restaurant Management, Hotel Management, Hospitality, Tourism, or a related field.
  
• Possess Titulo Universitario (not in process). The degree must be in Restaurant Management, Hotel Management, Hospitality, Tourism, or a related field.
  
• Have a valid Mexican, Canadian, or U.S. passport with at least 1.5-year validity.
  
• No previous immigration issues.
  
• Have a valid driver’s license.
  
• Ability to move to the U.S.
  
• Fluency in English.
  

Benefits

• Health & Wellness.
  
• Mental Health & Emotional Wellness.
  
• Paid Time Off (Vacations).
  
• Flexible Personal Time.
  
• 401k Retirement Plans.
  
• Tuition Reimbursement.
  
• Associate Hotel Discount.
  
• Child, Pet & Elder Care.
  
• On-property housing for up to 30 days to facilitate relocation and settling in.
  
• Reimbursement of one-way transportation to the U.S. (including airport transfers) up to 1,000 USD, once the TN Visa is approved and after completing 90 days of employment.
  
• Reimbursement of visa and embassy fees up to 500 USD, once the TN Visa is approved and after completing 90 days of employment.