Front Desk Supervisor

Summary of Job: Supervise day to day operations and work activities of Front Office Agents at the Great Escape Lodge to ensure the highest degree of professionalism, customer service, and guest satisfaction.

Key Duties and Responsibilities:

• To ensure high level of positive guest comments


• Promote/sell in-house venues of hotel and waterpark


• Resolve guest concerns quickly, professionally, and effectively


• Continuous training of staff in Guest Service


• To increase revenues by controlling labor and other costs


• Investigate and resolve guest concerns in a courteous and professional manner


• To ensure maintenance and cleanliness of Front Office


• Multi task between reservations and the front desk responsibilities when reservations Supervisor in not available


• All other job duties as assigned by management.

SKILLS AND QUALIFICATIONS:

• High School diploma or equivalent.


• Bachelor's Degree in Hospitality preferred


• Up to 6 months experience in Front Office or related field preferred


• Must be able to speak, understand, read and write English


• Exceptional work ethic and attention to detail


• Computer literacy, plus knowledge of Microsoft Office and Opera products is desired


• Must be able to be on feet for a period of up to four (4) hours in length


• Possess ability to effectively promote and market all hotel and waterpark services


• Possess leadership and ability to communicate in a professional manner


• Possess ability to motivate, develop, and direct staff as they work


• Must be able to work weekends, holidays, and other shifts as necessary

Pay Rate: $20-$21/hr