Front Desk/Reception

Overview

The Front Desk Staff is the first contact of everyone entering the Boys and Girls Club and the last contact of everyone leaving the Club. It is the job of the front desk staff to make sure everyone is made to feel welcome when they arrive and feel they had a positive experience with the Club when they leave. Also to maintain control of who can enter the Club and to account for Club members as they arrive and depart.

Primary Duties

1. Maintain accountability of the Club kids by monitoring them as they arrive and directing them to their groups and keeping track of them when they leave. 
2. Keep parents/guardians informed about what's going on at the club (events, field trips, closings, etc.) and any concerns regarding their child(ren)
3. Make sure guests and volunteers sign in and out and wear a badge, and direct them to where they need to go.
4. Provide membership information and assistance to parents/guardians who are interested in having their child(ren) join the Club.
5. Follow the protocols for visitors, job applicants, appointments, interviews, media visits, etc.
6. Know what to do in case of an emergency (fire, severe weather, violence, contamination, etc.).
7. Make sure unauthorized personnel do NOT get into the Club for the safety of the kids and staff.
8. Complete required program, operations and administrative documentation and reports as specified in policies and procedures and as directed. These must be complete, correct, accurate and on-time.
9. Maintain a professional appearance in your work area by keeping it neat and orderly. 
10. Answer the phone.
11. Maintain accurate and up-to-date member records, ensuring all enrollment, emergency contact, and authorized pick-up information is current and complete. 
12. Verify the identity of authorized individuals during member pick-up to ensure children are released only to approved legal guardians or individuals designated on the member's authorized pick-up list, in accordance with organizational policies. 

Desired Skills and Abilities:

1. Prior experience as a receptionist, administrative assistant or other similar administrative positions.
2. Ability to establish and maintain professional relationships with management, staff, parents/guardians and the community.
3. Ability to communicate effectively, both verbally and in writing using correct English.
4. Understand and carry out instructions and procedures with minimal supervision. 
5. Ability to manage your time productively and maintain an orderly work environment.
6. Bachelor’s degree preferred.

Employment Requirements

1. Legally eligible to work in the United States.
2. At least 18 years of age.
3. High school diploma or GED or equivalent.
4. Ability to perform high school level arithmetic calculations and reading comprehension.
5. A valid Indiana driver's license or state ID and be able to drive an automobile.
6. Reliable transportation to and from work, to program locations, and for activities such as meetings, classes, and workshops in and out of the area. 
7. Pass a national criminal records background check and a 10-panel drug screen.
8. Maintain current 1st Aid and CPR certification.

Physical Requirements: 

1. Ability to adapt to inclement weather conditions and/or situations. 
2. Ability to move easily across a variety of indoor and outdoor surfaces; 
3. Possess the strength and agility to climb stairs, lift and carry 25 pounds at least 20 feet.
4. Capable of performing physically and mentally in a reasonable manner all essential job responsibilities, with or without a reasonable accommodation.