Front of House - Lake Oswego

Salary:

$21.30 - $26.30/hour ($16.30/hour + tips which average an additional $5-$10/hour)

FLSA Status:

Hourly Non-Exempt

Schedule:

Full time hours

Must have flexible availability including weekends and holidays

Requirements:

Current Oregon Food Handler's card

Current OLCC permit

Location & Transportation:

Elephants Lake Oswego is located at 3970 Mercantile Drive. Reliable transportation is required. Due to our location, dependable transportation to and from our store is essential.

About Elephants

A locally owned company since 1979, Elephants Delicatessen pioneered the gourmet food industry in the Pacific Northwest and now has seven Portland-metro area retail locations and a busy catering company, all serving great local foods prepared from scratch. A certified B Corporation, Elephants Delicatessen prides itself on sustainable practices and voluntarily meets a higher standard of transparency and accountability, using the power of business as a force for good.

Elephants Delicatessen is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. What we offer:

• Employer contributed vacation and sick time
• Kaiser Medical coverage, with alternative care as a bonus (acupuncture, chiropractic, massage therapy, etc.)
• Mental Health Services
• Dental, FSA (Flexible Spending Accounts), and 401(k) with 4% company match
• Training that will fast-track your culinary/hospitality career
• Free counseling and financial services
• Opportunities for advancement
• Discounts on our delicious made-from-scratch food
• Pet insurance
• Chance to win employee raffles
• Discounts at Sketchers, Shoes for Crews, Verizon, Sprint, select B Corporations, and many more
• A commitment to inclusion, diversity, community involvement, employee well-being, and environmental protection

Elephants Delicatessen provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Elephants Delicatessen participates in the E- Verify program to confirm the employment eligibility of all newly hired employees.

Please see the following notices for more information:

E-Verify Participation Poster (English/Spanish) Right to Work Poster (English/Spanish)

About the Role We are seeking a dynamic, guest-focused Front of House team member. The Front of House team member is responsible for providing amazing customer service, cashiering, preparing, and serving food and beverages, complying with all applicable sanitation, health and personal hygiene standards and following established food production programs and procedures.

The ideal candidate is a strong communicator who can balance hospitality with accountability in a fast-paced environment.

What You’ll Do

• Provide exemplary customer service: task pivot and converse with customers
• Engage in active selling
• Sale and promotion of products; Help direct customers around the store and menu
• Maintain excellent product knowledge
• Produce all food and beverage items precisely according to Elephant's recipes
• Properly use equipment as specified by Manager and//or trainer
• Maintain a clean and orderly work area
• Cross-train in various FOH roles
• Reinforce service, sanitation, and food safety standards
• Monitor workflow and pace during peak hours
• Address guest concerns with professionalism and urgency

What We’re Looking For

• High School Diploma or General Education Diploma (GED) and/or Culinary Degree
• Minimum of 1 year of customer service experience - food service or hospitality experience highly preferred
• A genuine passion for hospitality and team development
• Strong communication and organization skills
• Ability to stay composed and solution-oriented under pressure
• High standards for cleanliness, safety, and operational excellence
• Reliability, accountability, and a collaborative mindset

If you love building strong teams, holding high standards, and creating memorable guest experiences, we’d love to meet you!