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Front of House Manager

Job Description - Front of House Manager

A manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and leads with a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our managers are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence. A managers two main areas of focus are leading a shift to ensure profitability & efficiency in the daily operation of the business, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow. 

Position Type:

  • Full-time and Part-time (excellent opportunity for current college students looking for PT position)

Our Benefits Include:

  • A fun work environment where you can positively influence others
  • Flexible scheduling (and closed on Sundays)
  • Learning first-hand from an experienced Operator and Restaurant Leaders
  • Intentional growth and development to help you reach your professional goals
  • Scholarship opportunities
  • Competitive pay

Manager Responsibilities:

  • Leading day-to-day operations in high-volume, fast-paced Restaurant
  • Offer immediate and respectful response to Guest's needs
  • Set the tone for a shift, and act as a role model for our team
  • Be a friendly, encouraging team player
  • Open and/or close, lead shifts, key holder
  • Count drawers and finalize day
  • Excellent communication skills, both written and spoken
  • Hold the team accountable while still caring for the team
  • Protect the Brand by upholding high standards for Food Safety & Quality
  • Available to work Saturdays
  • Available to work one mid-shift a week.

Qualifications and Requirements:

  • Lead at an Elite level; early, prepared, clear communication, professional
  • Treat everyone with Honor, Dignity & Respect
  • Reliable transportation
  • Ability to work in a fast-paced environment
  • Strong people skills with a desire to serve Team Members & Guests
  • Strong commitment to superior customer service
  • Ability to manage Team Member behavioral and performance issues
  • Ability to work in a team environment with shared ownership and responsibility
  • Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Work schedule

  • Other
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