Front of House Shift Manager Development Program

Shift Manager Development Program

Chick-fil-A Kernersville is a growing company with two locations on S. Main St and Union Cross & I-40. We are a Quick-Service Restaurant that provides high-quality food and exceptional customer service.

As a company, we believe in the importance of building relationships and serving our community. Our Team Members are passionate about making a positive impact in the restaurant and being the most caring company in Kernersville.

We offer a friendly and supportive work environment, with opportunities for personal and professional growth. Our team members are encouraged to learn and develop new skills, and we offer ongoing training and support.

We are seeking experienced restaurant leaders to learn how to run operations in a fast-paced environment with a focus on fast and accurate service and genuine hospitality.

Through the Foundations for Leadership program, you will undergo a tailored development journey designed to immerse you in our industry-leading systems, customer service philosophy, and values-driven leadership model. With hands-on coaching, immersive learning, and guided exercises, you’ll gain firsthand experience in every aspect of Chick-fil-A’s operation, while refining your leadership skills to prepare for success as a manager. Upon completing the program, you’ll be ready to lead with confidence, fully integrated into the Chick-fil-A family.

Requirements:

• Excellent communication skills
• Previous management experience, Chick-fil-A experience a plus
• Hard-working, team-oriented, friendly, honest
• Growth mindset
• Deliver fantastic service that meets or exceeds Chick-fil-A requirements
• Ability to coach team members in behaviors, including hustle, attention to detail, and maintaining a safe work environment
• Possess or working towards ServSafe Certification

Responsibilities:

• Ensure that production and service procedures are followed
• Assign team members to respective positions and ensure all tasks are completed during the shift
• Ensure station cleaning tasks and the cleaning calendar are followed
• Maintain cleanliness standards in the drive-thru, front counter, dining room, restrooms, and parking lot
• Provide coaching, written reviews, and accountability for all members of the team
• Achieve Health Inspection Ratings of 98% or higher
• Maintain adequate stock with clearly defined and organized locations
• Ensure that the front of house has systems in place to ensure cleanliness
• Allocate at least two hours per week for planning, meeting, coaching, and accountability
• Constantly coach the team to the CFA standards regarding Core 4, 2nd Mile, and all CEM scores

Benefits:

• Flexible hours
• Paid time off
• Opportunities for personal and professional development
• Closed Sundays
• Competitive pay
• Medical, Dental, and Vision insurance with Operator contribution
• Free college degree with Point University

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Employee discount
• Paid training