Front of House Supervisor

Key Responsibilities

Team Leadership & Supervision

• Supervise, support, and motivate front-of-house staff including cashiers, servers, and bartenders


• Assigns stations, and duties to ensure efficient service flow


• Monitors staff performance and provide coaching, feedback, and training


• Trains and schedules team members


• Handle employee concerns and escalate issues when necessary


• Performers duties of cashier, server, and bartender as needed

Guest Experience

• Ensure all guests receive friendly, prompt, and attentive service


• Resolve customer complaints quickly and professionally


• Maintain a welcoming, family-oriented environment


• Ensures staffing meets guest flow requirements

Operations Management

• Oversees opening and closing procedures


• Ensure cleanliness and organization of dining areas, bar, pool area and service stations


• Monitor wait times and table turnover to maximize efficiency


• Coordinate with kitchen staff to ensure timely and accurate order delivery

Cash Handling & Compliance

• Supervise cashiers and oversee cash handling procedures


• Ensure accuracy in transactions, register balancing, and end-of-shift reports


• Enforce responsible alcohol service standards for bartenders


• Ensure compliance with health, safety, and sanitation regulations

Inventory & Supplies

• Monitor front-of-house supplies including the bar (menus, utensils, beverages, etc.)


• Performs inventory, inventory control and ordering for front-of-house

Qualifications

• Previous experience in a restaurant or hospitality leadership role preferred


• Strong leadership and communication skills


• Ability to multitask in a fast-paced environment


• Strong POS system and computer skills


• Able to work a flexible schedule


• Excellent customer service and problem-solving abilities


• Strong business math and cash handling skills


• Availability to work evenings, weekends, and holidays

What We Offer

• Competitive pay


• Complete benefits program including medical, dental and vision insurance


• 401(k) plan with company match


• Excellent PTO plan and 9 paid holidays


• Opportunities for growth and advancement


• Supportive, team-oriented work environment