Front of House Team Member

Title: Front of House Team Member

Location: Chick-fil-A at Huntington Mall, Barboursville, West Virginia

Job Description:

As a Front of House Team Member at Chick-fil-A Huntington Mall, you are the face of our establishment, providing genuine hospitality, fast and accurate service, and ensuring food safety standards are consistently met. Your role is crucial in creating a positive dining experience for our guests while adhering to local health and food safety laws.

Key Responsibilities:

1. Genuine Hospitality:

- Greet guests with a warm and friendly demeanor as they enter the restaurant.

- Provide exceptional customer service by engaging with guests, answering questions, and addressing concerns promptly and courteously.

- Ensure guests feel valued and appreciated throughout their dining experience.

2. Fast and Accurate Service:

- Take and process guest orders efficiently and accurately using our POS (Point of Sale) system.

- Prepare food and beverage items according to Chick-fil-A standards and recipes, ensuring speed and accuracy.

- Work collaboratively with other team members to expedite orders and maintain a smooth flow of service.

3. Food Safety Compliance:

- Adhere to all food safety and sanitation guidelines set forth by Chick-fil-A and local health regulations.

- Maintain cleanliness and organization of the front counter, dining area, and condiment stations.

- Monitor and record temperatures of food items and storage units to ensure safe food handling practices.

4. Team Collaboration:

- Communicate effectively with team members and shift leaders to ensure seamless operations during peak hours.

- Assist with training new team members on front of house procedures, including hospitality standards and food safety protocols.

- Support a positive and respectful work environment by actively participating in team meetings and contributing ideas for improvement.

5. Additional requirements:

- Smile

- Speak Enthusiastically

-Multitask quickly, yet thoroughly

- Work on your feet several hours at a time

-Always adhere to Chick-fil-A Huntington Mall’ dress code

-Other duties assigned by leadership that are deemed necessary or needed.

-Lift and carry at least 50 lbs.

- Bend, stoop, reach, move up and down ladders and work in various temperature-controlled environments

Qualifications:

- Previous experience in customer service or food service preferred, but not required.

- Strong interpersonal skills with a passion for providing exceptional hospitality.

- Ability to work efficiently in a fast-paced environment while maintaining a high level of accuracy.

- Basic math skills for processing transactions and handling cash.

- Willingness to learn and adhere to Chick-fil-A's standards and procedures for food safety and customer service.

- Availability to work flexible hours, including evenings, weekends, and holidays as needed.

Join our team at Chick-fil-A Huntington Mall and become part of a company dedicated to serving others with excellence and integrity. Apply today and help us continue to deliver remarkable experiences to our guests!

Benefits

• Flexible schedule
• Health insurance
• Employee discount
• Paid training