Front Office Agent

Job Summary:

Are you a customer-focused professional looking for a dynamic, fast-paced environment with a growing resort organization? Sun Outdoors Ocean City is seeking a Front Office Agent to serve as the first point of contact for our guests and help provide a welcoming, enjoyable, and seamless experience during their stay.

Key Responsibilities:

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  Greet guests warmly and provide outstanding customer service at all times.

  
  


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  Manage guest check-ins, check-outs, and reservations efficiently and accurately.

  
  


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  Answer questions, provide resort information, and address guest needs or concerns.

  
  


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  Handle reservation requests, modifications, and cancellations in person, by phone, or via email.

  
  


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  Process payments and maintain accurate guest accounts.

  
  


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  Coordinate with housekeeping, maintenance, and other departments to ensure rooms/sites and resort facilities meet guest expectations.

  
  


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  Promote resort amenities, activities, and events to enhance the guest experience.

  
  


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  Maintain a clean and organized front office area.

  
  


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  Adhere to all resort policies, safety procedures, and local regulations.

  
  


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  Complete other duties as assigned by supervisors or management.

  
  

Requirements:

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  High school diploma or GED required; post-secondary education in hospitality or related field preferred.

  
  


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  Previous customer service experience, preferably in hospitality or resort environments.

  
  


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  Strong communication, interpersonal, and problem-solving skills.

  
  


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  Ability to multitask and remain calm in a fast-paced environment.

  
  


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  Comfortable with computers and basic office software; experience with property management systems (PMS) a plus.

  
  


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  Flexible to work nights, weekends, and holidays.

  
  


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  Ability to handle cash and process payments accurately.

  
  

Position Details:

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  Full-time, seasonal position at Sun Outdoors Ocean City in Berlin, MD.

  
  


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  Seasonal dates: March 4, 2026 – November 2026.

  
  


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  Benefits include Paid Sick Time, 401(k) with company match, discounted travel program, and more!

  
  

Sun Outdoors Ocean City is an Equal Opportunity Employer.
EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace