Front Office Content Manager

The Front Office Content Manager is a department-level position that plays a critical role shaping workforce engagement and mission partner interactions.  As a member of the Front Office Team, they will be responsible for creating, publishing and managing content to:  capture the impact of ongoing research and development activities; support knowledge management efforts; promote internal awareness of projects and activities; and support engagement with mission partners.  Working with team members, the Content Manager will support weekly publication cycles, ad hoc content creation, special events (conferences, all-hands, etc.), and curation of standard briefing materials.

Specific responsibilities include (but are not limited to):

• Drafting and publishing content across the range of internal communication channels, including the Customer’s website.


• Helping to develop and distribute employee communications content that supports the Customer’s communications strategy and reflects key messaging.


• Supporting weekly publication cycles for highlights and newsletters.


• Supporting the design, development, and implementation of various software solutions for content/knowledge management.

Required Qualifications:

• Must have an active TS/SCI clearance with polygraph
• TYPICAL EDUCATION AND EXPERIENCE: Bachelors and nine (9) years or more experience; Masters and seven (7) years or more experience ; PhD or JD and four (4) years or more experience.
• Proven ability to collaborate effectively with cross-functional communications team members.
• Successful experience working directly with customers, including senior leaders, to develop visual communication and design solutions; must demonstrate ability to present and explain design strategy.
• Excellent verbal and written communication skills with demonstrated ability to develop content for presentations, briefings, reports, blogs, and web platforms.
• Experience with content management systems (e.g. Joomla and Wordpress) including CMS plug-ins and extensions, and site maintenance.
• Working knowledge of web development technologies (HTML, CSS, JavaScript) and familiarity with responsive design principles and accessibility standards (WCAG).
• Proficiency in Adobe Creative Suite and MS Office Suite/SharePoint.
• Proven ability to manage multiple projects simultaneously, prioritize competing deadlines, and adapt to shifting priorities.

Desired Qualifications:

•  Experience with data visualization tools (PowerBI, Tableau, or similar visualization software).
• Experience with project management and collaboration tools such as Jira and Confluence.