Front Office Coordinator - Periodontics

Front Office Coordinator - Periodontics

Location: Smile Central Park - A Modern, Established Dental Practice – Manhattan, NY (Central Park South)

Schedule: Full Time (Monday - Friday 8:30 - 5:00 pm)
Pay: $25 - $32 per hour

Position Overview

We are seeking a highly organized and personable Front Office Coordinator - Periodontics to oversee daily administrative operations, manage patient flow, and ensure exceptional customer service.

Key Responsibilities

Front Office Management

• Supervise and support front desk team members, ensuring smooth daily operations.
• Manage scheduling to optimize provider productivity and patient satisfaction.
• Handle patient inquiries, check-ins, and check-outs professionally and efficiently.
• Oversee billing, insurance verification, and collections processes.
• Maintain compliance with HIPAA and OSHA regulations.
• Answer phones promptly and professionally, turning inquiries into booked appointments.

Treatment Planning & Coordination

• Collaborate with dentists and clinical staff to create accurate and comprehensive treatment plans.
• Present treatment options and financial arrangements to patients in a clear, compassionate, and professional manner.
• Coordinate scheduling for multi-visit or complex treatment plans.
• Track case acceptance, pending treatments, and patient follow-ups.
• Work with insurance providers to maximize patient benefits and clarify coverage.

Financial & Administrative

• Monitor and report on key practice metrics (production, collections, case acceptance, etc.).
• Manage financial agreements, payment plans, and insurance claims.
• Support marketing efforts, recall systems, and patient retention initiatives.
• Train and mentor front office staff on communication, software use, and patient experience best practices.

What We’re Looking For

• Minimum of 3 years dental front office experience (collections and scheduling experience required).
• High school diploma or equivalent required.
• Strong skills with scheduling software and Microsoft Office.
• Strong knowledge of treatment planning, insurance coordination, and case presentation.
• Experience presenting treatment plans to patients and discussing financial arrangements.
• Experience coordinating with dentists and clinical staff and working directly with insurance providers.
• Eligible to work in the United States.
• Experience with dental software systems such as Dentrix, Eaglesoft, Open Dental, or similar preferred.
• At least 2 years in a management or lead front office role within a dental office preferred.
• Associate degree in business or office administration a plus.
• Additional business or dental management training preferred.

Why You’ll Love This Role

• Full-time schedule: 5 days/week, no weekends
• Full benefits: Medical, Dental, Vision, Life, PTO, 7 paid holidays
• 401(k) with up to 4% match
• Employee Assistance Program for you and your family
• Voluntary benefits: pet insurance, identity theft protection, and more
• Safe, PPE-protected, CDC-compliant environment
• Continuing education opportunities