Front Office Manager

Job Overview

As a Front Office Manager, you will be responsible for the front office’s employees, including mentoring, interviewing, hiring, terminating, providing performance evaluations, and scheduling and assigning duties. Responsible for maintaining the store’s brand, ensuring continuous delivery of outstanding customer service. 

Coach and oversee the Front Office department to ensure employees are following American Warehouse culture, assisting customers with fast, friendly and accurate customer service. The Front Office Manager will also assist with processing customer transactions and assisting the Sales team with completing orders. 

Job Responsibilities & Duties

Typical duties include but are not limited to:

• Oversee Front Office employees.

• Recruit and hire quality employees to meet the needs of business.

• Create schedules and assign duties to employees.

• Train and mentor new employees and provide continuing education to existing employees.

• Evaluate employees based on performance metrics. 

• Rent AFW vehicles to our customers, and process financing applications.

• Perform cash drawer and safe/petty cash audits and report any discrepancies to the AFW Management Team.

• Ensure all front office staff provide exceptional customer service and assist customers during the check process to the best of their ability.

• Respond to public address system announcements.

• Identify and read reports, tickets and UPC labels.

• Completes customer transactions accurately and efficiently at point-of-sale.

• Requires recognizing, identifying and using merchandise and necessary reports.

• Executes consistent operational and selling processes.

• Educates customers and employees on our Satisfaction Guaranteed return policy.

• Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.

• Take ownership to enhance customer experience.

• Partners with all other departments to ensure customers’ needs are met and processes are completed per policy.

• Enforcement of all company policies and procedures. 

• All other duties assigned by the Store, Regional, or Operations Manager as directed. 

This position supervises staff of 5 – 10 employees any given time.  This position is supervised directly by the Store or Facility Manager depending on location.

Compensation

Pay rate: Starting at $24/hour and up! Depending on experience and education.

At AFW we offer great perks: weekly pay, benefits package (medical, dental, vision, and FSA options), vacation and sick pay, leadership development programs, tuition assistance, company paid life insurance, 401k matching, and more!

Job Requirements

• Strong supervisory and leadership skills with experience as a Store Manager or similar role.

• Excellent verbal and written communication skills. 

• Budgeting and payroll experience preferred.

• Cash handling and safe balancing experience.

• Hands on experience with STORIS software, and Microsoft Suite 

• Sense of ownership and pride in your performance and its impact on AFW’s success

• Strategic planning, critical thinking, and problem-solving skills.

• Excellent interpersonal and customer service skills.

• Ability to prioritize tasks and to delegate them when appropriate.

• Ability to lead team meetings and motivate others

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Ability to function well in a high-paced and at times stressful environment.

• Basic computer skills required, preferably has experience with STORIS and Microsoft Office Suite (Outlook, Word, PowerPoint, Excel.

Education and Experience

High School Diploma/GED equivalent required. Four-year college or university program degree; or at least 2 years related experience and/or training; OR equivalent combination of education and experience.

Certificates and Licenses

Certifications and licenses related to business and safety are a plus!

Physical Requirements 

• Prolonged periods of sitting at a desk and working on a computer. 

• Must be able to lift 15 to 50 pounds at times. 

• Requires the ability to maneuver in confined and at times congested areas. 

• Requires the ability to sit, stand, walk, stoop, & bend for 8 hours daily.

• Requires constant use of arms, hands, fingers, eyes, legs, and back. 

• Able to work in various environments with different lighting, loud exterior noise, and flooring. 

Work Environment

• Fluorescent Lighting
• Concrete Flooring

American Furniture Warehouse is an Equal Opportunity Employer M/F/D/V. Working Safely is a Condition of Employment at American Furniture Warehouse – an Affirmative Action Employer M/F/D/V.

A pre-employment drug screen, background and fit for duty exam check must be passed upon job offer.

Since 1975, our motto has been Under Promise and Over Deliver and this is exactly what we do on a daily basis! At AFW, we strongly believe in recognizing those who exemplify excellence, and reward them for contributing to our collective success. We strive to provide a great work environment for our employees and give them the knowledge and tools needed to provide our customers with an even greater buying experience. At American Furniture Warehouse We Do It Right the First Time!

Pay Grade D: $19.72-$36.63