Front Office Receptionist - Denver NC

QualDerm Partners is proud to be the largest multi-state female-founded and owned dermatology network in the U.S., operating over 150 locations in 17 states. Our mission centers around educating, protecting, and caring for skin health, and we are committed to providing comprehensive, high-quality dermatologic care to our patients.

Position Summary:

The Front Office Receptionist at our Denver, NC location will be responsible for managing patient registrations accurately and efficiently, verifying insurance coverage, scheduling appointments, and delivering exceptional service to patients, providers, and visitors. This position supports our commitment to quality and accessibility in dermatologic care.

Key Responsibilities:

• Greet and welcome patients and visitors in person and over the phone, responding to inquiries or directing them appropriately.
• Document patient arrivals accurately in the Practice Management System (EMR).
• Verify patient identity and create new accounts when needed.
• Prepare patient paperwork prior to appointments.
• Contact patients who miss appointments to reschedule and document interactions.
• Schedule appointments to maximize provider availability and treatment room efficiency while enhancing patient experience.
• Assist patients during emergencies with sound judgment and prompt action.
• Maintain and update patient information in the EMR system.
• Verify insurance eligibility and coverage, identify prior authorization requirements, and coordinate with billing as necessary.
• Keep reception area neat, organized, and hospitable.
• Collect co-pays and balances, ensuring confidentiality of patient information.
• Answer telephone calls promptly and professionally.
• Collaborate cooperatively with team members and healthcare professionals.
• Perform additional duties as assigned by Practice Manager or Area Practice Manager.

Work Location: Denver, NC

Employment Type: Full-Time

• High School Diploma required; Associate's Degree preferred.
• Minimum 1 year of customer service experience, preferably in a healthcare setting.
• Strong communication and interpersonal skills.
• Ability to operate electronic medical records and other medical software.
• Excellent organizational and multitasking abilities.
• Professionalism and ability to maintain patient confidentiality.

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.