Front Office Representative

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

•  Greet visitors and patients upon their arrival


• Check patients in/out


• Establish and maintain demographics and insurance information


• Verify insurance eligibility


• Verify receipt of primary care physician referral for HMO plans


• Complete system documentation as it pertains to meaningful use


• Collect payments and co-payments for all services


• Follow end of day deposit processes


• Schedule mutually acceptable appointment times for patients and physicians


• Schedule ancillary testing appointments, both internal and external


• Notify appropriate department of ancillary testing in order for them to obtain necessary authorizations


• Check upcoming schedules to insure that all appointments have authorizations, referrals and outstanding payment amounts


• Complete all “tasks” and orders in a timely manner


• Scan internal documents accurately into patient’s medical record


• Track supplies, including business cards and forms; inform administration when orders need to be placed


• Sign for and disburse incoming imaging, equipment and supplies


• Demonstrate courteous and helpfulness toward patients and their families


• Display flexibility in work schedule dependent on clinic needs


• Other duties as assigned


• Maintains strictest confidentiality in accordance with HIPAA compliance

QUALIFICATIONS

Education: High school diploma or equivalent

Certification/Licensure:  Not required

Pay range : $15-$18/hr.

Skills:

• Medical Terminology


• Basic typing and keyboarding skills


• Strong organizational and interpersonal sills


• Experience with customer service


• Familiarity with computers and other office equipment


• Ability to maintain confidentiality of sensitive information


• Ability to prioritize responsibilities


• Must be able to act calmly and effectively in busy or stressful situations


• Knowledge of insurance plans and procedures


• Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance.


• Must be able to establish and maintain effective working relationships with managers and peers.

Physical Requirements:

• Requires occasional lifting up to 25 pounds unassisted.  Requires frequent bending, reaching and repetitive hand movements, standing, walking, squatting and sitting.