Front Office Representative

Minimum Qualifications:

• Minimum of one – two years of patient registration experience in a medical office or healthcare setting


• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.


• Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems


• HSD/GED

Preferred:

• Bilingual (English/Spanish) strongly preferred.


• Previous experience in collecting money is preferred.

Essential Functions

• Promptly greets and acknowledges patients. Informs MAs and Providers of the patient’s arrival


• Instructs patients in completion of medical history and patient information forms and makes any necessary corrections to the patient's account.


• Obtains accurate, complete demographic and insurance information and financial contract/consent on patient paperwork, as well as reviewing patients and guarantors to obtain accurate information assuring all necessary documents are populated and signed correctly.  Ensure all required authorizations and/or referrals are attached to the appointment for that DOS.


• Responsible for identifying and collecting co-payments, co-insurances, and past-due account balances.


• Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to Site Billing Specialist.


• Evaluates patient financial status and establishes payment plans based upon authority levels.


• Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients, family members, physicians, and/or supervisors of network insurance coverage issues that may result in coverage reduction.


• Scans all new or updated patient information into the computer (including photo ID, insurance cards, referrals, and patient paperwork).


• Schedules follow-up appointments, reviews patient's insurance coverage and notifies patient if service requires an authorization or referral, and sends the request to PCP.


• Maintains general knowledge of insurance plans accepted by HOPCo.


• Communicates with the patients in the lobby if the physician or provider is running behind schedule.


• Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of the cash drawer and closing batch.


• Maintains strictest patient confidentiality.


• Maintains a clean and organized front office workspace.


• Follows established Front Office SOP’s.


• The job holder must demonstrate current competencies for the job position including a general understanding of insurance requirements.

About us:

The Center for Orthopedic Research and Education, We don't mean to brag but did you know The CORE Institute has been ranked by Ranking Arizona: The Best of Arizona Businesses!?

• #1 for Orthopedic Practices


• #1 for Healthiest Healthcare Employers


• #3 for Best Healthcare Workplace Culture


• Winner in Best Places to Work