Front Office Supervisor

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.


• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.


• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.


• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.


• Monitor inventory and ordering for front desk supplies and on site market.


• Be a leader in Marriott loyalty enrollments.


• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.