Front Office Supervisor

Company : Eos

Job Type : Full Time

1001 14Th St Nw, Washington

Job Description - Front Office Supervisor

Position Responsibilities (including but not limited to):

Acts as Manager on duty, and supports Front Office Manager and Director of Front Office during shift hours.

Promptly resolves any guest complaints or issues

Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction

Anticipate the guests’ needs, change direction quickly and multi-task

Uphold the highest standards of cleanliness, sanitation, safety, and conduct

Ensures proper communication within the department

Other job duties as required by management

Position Requirements:

High school diploma or equivalent required

Proficiency with computers and general office PC applications (i.e. word processing, spreadsheets, databases). Opera experience is a plus.

Possesses strong communication skills, both written and verbal

Ability to work a flexible schedule

Must possess solid decision-making skills

Proven job reliability, diligence, dedication, and attention to detail.

Must be able to communicate clearly and professionally with guests, coworkers, and managers

Must have reliable transportation

Must have a positive attitude while performing tasks

Performs all duties and responsibilities in a timely and efficient manner in accordance with company policies and procedures.

Projects a favorable image of the property to the public at all times by following the property’s grooming and dress standards.

Strong attention and care to details

Responsibility, reliability and honesty

Teamwork and collaboration

Benefits discussed during interview process

Due to the cyclical nature of the hospitality business, associates may be required to work varying schedules to reflect the business needs of the hotel, including evenings, weekends and holidays.

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Front Office Supervisor

Job Description - Front Office Supervisor

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