Front Office & Medical Records Specialist

Riverside Home Health & Hospice
Southern Oregon | Medford
(Training in Grants Pass)
Full-Time | Monday–Friday | 8:00 AM – 4:30 PM
$18.00 – $20.00 per hour (DOE)

The Front Office Is the Heartbeat of the Office

At Riverside Home Health & Hospice, compassionate care starts long before a clinician walks into a patient’s home.

It starts with the people who answer the phone with kindness.
The people who keep records accurate and organized.
The people who make sure the right information gets to the right place at the right time.

Our Front Office & Medical Records Specialist plays a critical role in helping our clinical teams deliver the Life Changing Service our patients and families depend on.

If you are organized, dependable, detail-oriented, and enjoy supporting a mission-driven team — this may be the perfect fit for you.

Why This Role Matters

This role helps ensure our office runs smoothly, professionally, and compliantly every single day.

You will help:

• Support patient care through accurate clinical documentation
• Keep medical records organized, secure, and compliant
• Create a welcoming and professional experience for visitors and callers
• Assist clinicians and leaders with critical administrative workflows
• Help our team stay organized and efficient

This is not “just front office work.”
This role helps support the care of every patient we serve.

Who Thrives in This Role

Our ideal candidate:

• Is highly organized and detail-oriented
• Takes pride in accuracy and follow-through
• Communicates professionally and kindly
• Creates a welcoming first impression
• Enjoys supporting a fast-paced healthcare team
• Is comfortable learning systems and workflows
• Understands the importance of confidentiality and professionalism

If you enjoy bringing structure and calm to busy environments, you’ll likely thrive here.

Our Culture (This Actually Matters Here)

At Riverside, we live by CAPLICO:

C – Customer Second 
We support each other so we can provide exceptional patient care.

A – Accountability
We own our actions and follow through.

P – Passion for Learning
We continuously improve and grow.

L – Love One Another
We treat everyone with kindness and respect.

I – Intelligent Risk Taking
We look for better ways to serve patients and teams.

C – Celebration
We recognize achievements and meaningful contributions.

O – Ownership
We take pride in our work and our mission.

We don’t just talk about culture — we hire, lead, and grow by it.

Why Work at Riverside

At Riverside, our mission is simple:

Provide Life Changing Service.

Every department contributes to that mission — including the front office.

When clinicians can focus on patient care because the office is running smoothly…
When families feel welcomed and supported from the first phone call…

—you’ll know your work truly mattered.

JOB SUMMARY

Responsible for managing all aspects of maintaining and protecting organization clinical records. Responsible for routine clerical matters and assuring that documents flow in a coordinated and efficient manner.

DUTIES & RESPONSIBILITIES

• Manages all daily clinical records functions including establishing and implementing clinical records policies.
• Ensures clinical record systems are maintained in compliance with state, federal and regulations.
• Handles all correspondence and word processing for the home health organization
• Maintains the files, supplies, postage and general office condition in an orderly manner.
• Maintains comprehensive working knowledge of state, federal regulations and serves as a resource for appropriate organization personnel.
• Answers telephone inquiries and channels them appropriately.
• Other duties as assigned by the Business Office Manager
• Protects all clinical records through the establishment and implementation of control procedures for all open and closed records.
• Protects the confidentiality of patient and organization information through effective controls and direct supervision of clinical records.
• Forwards copies of clinical records to authorized users according to policy.
• Completes an administrative record audit following patient discharge and forwards abnormal results to the Clinical Director or their designee for clinical audit.
• Monitors aged unsigned physician orders and submit second and third requests for signed orders to overdue physicians, calls or visit the offices of seriously overdue physicians.

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

What Helps You Succeed

• 2+ years of healthcare or home health experience preferred
(Business college graduates encouraged to apply)
• Strong typing and word processing skills (50+ WPM preferred)
• Comfort with computers, office systems, and technology
• Knowledge of medical terminology helpful
• Strong organizational and communication skills
• Commitment to confidentiality, professionalism, and accuracy

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job.  The employee may be requested to perform job-related tasks other than those stated in this description.