Frozen Food Supervisor

The Frozen Supervisor is responsible for supporting the day-to-day operations of the Frozen Department to ensure excellent customer service, product quality, food safety, and sales performance. This position assists with inventory control, merchandising, pricing, stocking, and team supervision while helping maintain a clean, safe, and organized department.

• Provide prompt, friendly, and courteous service to all customers.


• Assist customers with product selection, special requests, and department inquiries.


• Resolve customer concerns in a professional and timely manner.


• Promote a positive shopping experience through excellent service standards.

• Ensure frozen merchandise is stocked, faced, rotated, and displayed according to company standards.


• Monitor product quality, freshness, and expiration dates.


• Maintain proper temperature controls and storage requirements for all frozen products.


• Assist in implementing seasonal and promotional displays.


• Ensure department conditions are clean, organized, and presentation-ready at all times.

• Assist with ordering, receiving, and inventory management.


• Monitor out-of-stock conditions and take corrective action.


• Help reduce shrink through proper rotation, handling, and inventory practices.


• Verify pricing accuracy, signage, and promotional compliance.

• Provide direction, coaching, and support to department associates.


• Assist with training new associates on company policies, food safety standards, and department procedures.


• Promote teamwork, accountability, and a positive work environment.


• Support department leadership in achieving operational and financial goals.

• Follow all company policies, safety procedures, and food safety regulations.


• Ensure compliance with OSHA, health department, and company operating standards.


• Maintain a safe working environment for customers and associates.


• Report safety concerns and equipment issues immediately.