FT Deli Bakery Sales Manager (H)

Primary Purpose:

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Duties and Responsibilities:

• Manage the Deli Bakery HMS Department, including hiring, training and developing department associates


• Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports


• Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation


• Provide leadership and motivation within the store to promote a culture reflective of our Brand Strategy and Culture


• Support the achievement of budgeted financial and operating results  


• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers


• Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers’ expectations


• Control store expenses through proper ordering, care for supplies and equipment


• Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems. Understands and utilizes Average Cost Inventory System (ACIS)


• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained


• Ensure Deli Bakery HMS schedules are written to provide extraordinary customer service at all times


• Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Deli Bakery HMS


• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines


• Observe and correct all unsafe conditions that could cause associate or customer accidents


• Record and report all associate and customer accidents in accordance with established Food Lion procedures


• Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses


• Ensure that all advertising and sales promotion materials applicable to the Deli Bakery HMS are properly utilized


• Ensure compliance with local, state and federal regulations


• Adhere to all company guidelines, policies and standard practices


• Maintain security standards


• Maintain a neat, well-groomed personal appearance at all times; comply with company dress code and personal appearance guidelines


• Control store’s expenses through proper ordering, care for supplies and equipment


• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses


• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales


• Must be able to meet the physical requirements of the position, with or without reasonable accommodation


• Ensure LMS compliance for all Deli Bakery HMS Associate


• All other duties as assigned

Qualifications:

• A high school graduate or equivalent preferred


• Ability to lead and manage a team


• Strong understanding of store operations and merchandising techniques preferred


• Effective communication, customer service, and selling skills


• Ability and willingness to learn multiple tasks and technical requirements of the job


• Ability to use technical information to solve problems


• Must meet minimum age requirements to perform specific job functions


• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Physical Requirements:

• Ability to use computers and other communication systems required to perform job functions


• Ability to push or pull up to 2000 pounds using a pallet jack


• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion


• Pull or push up to 75 lbs. on occasion


• Stand 100% of the time with frequently walking short distances


• Be able to handle a variety of substances associated with cleaning and packaging materials,


•  and household cleaners


• Perform repetitive hand and arm motions


• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level


• Meet established volume activity standards for the position


• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time

Have sufficient visual ability to checks, invoices and other written documents