FT Out Patient - Patient Care Liaison - Medical Receptionist

Bring Hope to Alabama

We are looking for a Patient Care Liaison (PCL) to join our team! In this role, you will be the first point of contact for patients, guiding them through their care journey with professionalism and empathy. As a key member of our team, you will manage scheduling, coordinate care, and provide essential support to patients, patient care coordinators, and providers. Your goal will be to create a welcoming and seamless experience for every patient, ensuring they feel supported and valued at every step. 

Why Join Ally Psychiatry: 

Ally Psychiatry is physician-led and clinician-built. You'll practice in a model designed by clinicians who prioritize efficient workflows, evidence-based care, and multidisciplinary collaboration. Expect administrative support, proven referral streams, and opportunities to participate in advanced therapies (TMS, ECT, esketamine) and telepsychiatry.

Benefits & Stability – What You Get: 

• Compensation - Competitive base wage with bonus earning potential
• Affordable Comprehensive medical, dental & vision coverage
• 401(k) with employer match 
• Generous time off to allow you to refuel
• 8 Paid Holidays 
• Half-day Fridays 

What Your Day-toDay Looks Like: 

• Patient Support & Scheduling
• Welcome patients warmly and assist with check-in and check-out. 
• Schedule, confirm, and reschedule appointments to maintain efficient patient flow. 
• Verify insurance, explain financial responsibilities, and process payments. 
• Manage incoming calls and direct them appropriately. 
•  Respond to patient inquiries with professionalism and care. 
•  Collect vitals and lab specimens as needed. 
•  Educate patients on clinic policies and procedures. 
• Administrative Duties
• Maintain and update patient records while following HIPAA and organizational guidelines.  
• Work closely with peers, providers, managers, and billing teams to foster a culture of quality care and operational efficiency in the clinic with positive and concise communication. 
• Keep the reception and patient areas clean, sanitized, and organized. 
• Process Prior Authorizations as needed.  
• Additional Responsibilities  
• Ensure all patient information is accurate and up to date.  
• Be an Ally to efficiently and effortlessly close the loop on the patient journey by coordinating between the patient, patient care coordinator, provider, and clinic. 
• Responsible for other duties as assigned by leadership. 
• Attendance is an essential function of the job.

What We're Looking For

 Required 

• High School Diploma or Equivalent. 
• Customer service experience (any industry). 

Preferred 

• 6+ months of medical office experience.  
• Experience with EMR systems, medical terminology, and health care procedures. 

Personal attributes 

• Dependable, professional, empathetic, and genuinely wanting to help people in a caring way. 
• Strong multitasking and problem-solving skills in a fast-paced environment. 
• Adaptable and proactive, with a positive and team-focused attitude. 
• Excellent communication and interpersonal skills with the ability to remain composed under pressure. 

Our History

Ally Psychiatry was built by clinicians who understand firsthand the challenges of delivering — and accessing — quality mental health care. We set out to create a psychiatric practice model that supports both clinicians and patients while expanding access to care across the communities we serve.

Our Culture

Our clinical community brings together psychiatrists, PMHNPs, and therapists practicing in a collaborative, team-based care model across inpatient, outpatient, and telepsychiatry settings.

Ally Psychiatry is an Equal Opportunity Employer. We prohibit discrimination and harassment and provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.

Employment is contingent upon successful completion of a background check and drug screening; any adverse results will be evaluated consistent with business necessity and applicable law and may affect the offer. We evaluate applicants based on qualifications; a criminal record will not automatically disqualify a candidate, and any criminal history inquiries or employment decisions will comply with applicable “ban the box” and other legal requirements and be job related and consistent with business necessity.

Ally Psychiatry participates in E-Verify to confirm employment eligibility of new hires. Ally Psychiatry sponsors work authorization and immigration petitions where appropriate (including H-1B and J-1 waiver sponsorships when eligible); employment remains subject to verification of authorization to work in the U.S.

Pay range for this position is available upon request and will be provided in accordance with applicable law; final pay will be determined based on demonstrated knowledge, skills, and abilities (KSAs), relevant experience, geographic location, and market factors.

For questions about the application, to request a reasonable accommodation during the hiring process, or to request this posting in an alternative format or language, contact HR at [email protected].