Fulfillment Processor I

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.

Summary

The Fulfillment Processor is responsible for processing payroll checks, payroll advices, W-2s, and garnishment checks. The primary responsibilities include, but are not limited to, printing files, operating inserting and postage machines, and creating shipping documents (e.g., FedEx, UPS). The Fulfillment Processor will follow detailed written instructions and pre-established guidelines to perform the functions of the job, but should also rely on their own ability to assess situations that may require reviewing documents to ensure they are delivered to recipients correctly and in a timely manner. The Fulfillment Processor must be able to lift up to 50 lbs, stand for extended periods, and perform effectively in a fast-paced environment.

This position will require seasonal overtime during peak periods, such as during the W-2 printing window, and an exceptional attendance record is required.

Responsibilities

• Monitor tickets to ensure service level agreements and high customer satisfaction levels are being met
• Process payrolls/FAO/Garnishments/Benefits and incoming mail using instructions supplied
• Process fulfillment requests using instructions supplied
• Work directly with Payroll Administrators to identify/resolve all issues related to the fulfillment process
• Maintains required written records, files, and documentation.
• Operate inserting and postage machines
• Operate shipping stations
• Follow and maintain 5S standards
• Work on special projects as assigned by the Fulfillment Manager

Qualifications

Education/Certification Requirements

• High School diploma

Required

• 0-2 years of experience
• Team player
• Strong written and verbal communication skills
• Microsoft Office proficiency – Word, Excel, etc.
• Strong customer service skills
• Ability to work on several projects simultaneously
• Detail-oriented
• Strong analytical skills
• Able to work independently
• Ability to operate/learn the inserting machine
• This is an on-site position in the OSV Phoenix location

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.