Fulfillment Specialist

Company Overview:

Our success lies at the powerful intersection of people and technology. Bringing innovative training and education solutions to more than 2 million customers a year, Certus enables lifelong learners at every level — from trusted industry brands, such as Amazon, Siemens, Geico and Chick-fil-A, to individual learners seeking to enter, sustain or advance their careers. Our people come with a get-it-done spirit and a desire to impact a rapidly growing industry. Certus is committed to continuously evolving to ensure a culture where employees can be themselves, do their best work, and thrive, both professionally and personally. We choose to be a remote workforce so we can hire top talent regardless of location — all while empowering employees to work from wherever they choose. Innovative, brave, kind and diverse are defining traits of our team. Our talent is positioned in numerous roles, with opportunity for internal mobility, such as software engineers, instructional designers, creative writers, consultative sales professionals, innovative marketers and more.

Job Overview:

Fulfillment Specialists are responsible for the delivery of all physical products ordered by students. This role is required to multi-task to ensure customer satisfaction. Constant vigilance and extreme accuracy are critical to success. Guided by an everchanging priority tree of tasks and detailed workflows, Specialists are the final interaction between our company and a satisfied customer.

Responsibilities:

·         Print student cards and certificates from proprietary BatchPrint tool.

·         Operate mail processing equipment.

·         Stuff, post, and send envelopes according to prescribed shipping method (i.e., standard, overnight, second day).

·         Respond to and resolve assigned tickets in a timely manner, including fulfilling certificate replacement requests.

·         Respond to internal inquiries via Slack channels swiftly and accurately.

·         Work with Reporting team to print and mail certificates that must be generated manually.

·         Print and mail documents from Compliance and Reporting teams as necessary.

·         Ship all Notary applications to appropriate government agencies.

·         Maintain all printers/franking machine/envelope stuffer in good working condition to ensure daily success.

·         Sort daily incoming mail and distribute to appropriate department.

·         Organize and store all returned cards and certificates for ease of re-mailing.

·         Stuff OSHA Outreach cards with high level of accuracy.

·         Answer front door for customers and deliveries. Direct deliveries as necessary.

·         Sort and approve documents uploaded by SST customers.

·         Post daily tracking information for FedEx shipments.

·         Receive, count, record, and restock inventory.

·         Other duties as assigned.

Competencies Required:

·         Capacity to learn new software quickly.

·         Experience with Microsoft Office Suite (Excel and Word) preferred.

·         Understand common internet browsers such as Chrome, Safari, Edge, and Internet Explorer and basic internet concepts including browser navigation, how to download files, incognito/private mode, and URLs.

·         Self-starter comfortable with taking initiative and finding answers to questions; Problem-Solver

·         Ability to work in a fast-paced environment and meet external deadlines.

·         Adaptability to changing priorities and workflows.

·         Excellent organizational skills.

·         High level of attention to detail and accuracy in data entry required.

·         Ability to follow tasks through to completion.

·         Ability to manage multiple workstreams.

·         Ability to quickly refocus after disruptions. Position has frequent interruptions.

·         Ability to follow written and verbal directions with exactness.

·         Excellent written and verbal communication skills, including the ability to communicate directly with others.

·         Advanced proficiency in the English language.

·         Positive attitude and ability to work well in a team setting.

·         Desire to have fun while working.

Physical Requirements:

·         Prolonged periods of sitting at a desk and working on a computer.

·         Able to lift 40+ pounds.

·         Willing to stock shelves and stand for prolonged periods while packing goods.

Performance Expectations:

·         Execute tasks with 100% accuracy; the customer cannot receive inferior product.

·         Keep the inventory and shipping areas supremely organized and clean.

·         All physical products are sent accurately and on time.

 Please note: This position is onsite in our downtown Orlando, FL headquarters. The pay is $15/hour, and the work schedule is Monday - Friday from 9am ET - 5:30pm ET.

EEO Statement: Certus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.