Full Time Client Care Specialist

JOB DESRIPTION: CLIENT CARE SPECIALIST Jan Peek Homeless Shelter

REPORTS TO: DIRECTOR OF SHELTER SERVICES

SHIFT: Wednesday, Thursday, Friday, Saturday and Sunday Midnight-8:00 am

Salary: $19.00 per hour

SUMMARY:

Position requires a commitment to engaging homeless individuals with dignity and respect. Provides direct care, guidance, and supervision to shelter residents; assists in oversight of routines of daily living in a shelter setting; fosters positive socialization and interaction among residents.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develops good relationships with residents and contributes to the development of a positive atmosphere in the program.


• Responds to concerns of residents, communicates and document issues and problems via log entries, narratives and incident reports.


• Completes all mandated daily records of resident census documentation.


• Serves a security role to ensure orderly entrance and exit of residents and to escort out unauthorized people and disruptive clients; makes rounds of facility and grounds to identify any safety hazards, damage or need for maintenance repairs


• Crisis intervention: Ability to identify clients at risk of self-destructive or high-risk behaviors and declare potentially volatile situations.


• Assist in serving prepared meals and laundering bed linens.


• Provides general cleaning and housekeeping support to custodial staff as required to maintain safe and sanitary conditions on a 24-hour basis.


• Attend staff meetings and in-service training workshops when required.

MINIMUM JOB REQUIREMENTS:

1. High School diploma/GED

2. One year of experience in Human Services (experience relevant to residential environments) preferred.

3. Basic computer experience helpful

4. Knowledge of alcohol, drug, and mental health issues, a plus