Job Summary

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for leading the Banquet team on all banquet functions, including set-up, service, and breakdown. You will use the freedom to go beyond to turn guest interactions into moments of magic.

The Banquet Captain is a leadership role responsible for elevating service standards, mentoring supervisors and staff, and supporting operation excellence across all banquet functions. This position bridges execution and management, ensuring consistency, accountability, and a luxury level guest experience

Responsibilities

• Oversee multiple events or complex programs simultaneously


• Support scheduling, staffing strategy, and labor efficiency


• Partner with banquet leadership on daily operations, priorities and execution strategy


• Conduct preshift meetings and ensure team preparedness across all positons


• Mentor and develop team members including supervisors, servers, bartenders and housemen


• Lead daily walkthroughs to ensure all event spaces meet luxury expectations


• Ensure accuracy of billing, consumption, and event reports


• Identify operational gaps and implement solutions in real time


• Person of contact for service challenges or guest concerns


• Collaborate with culinary and planning team for event execution

Leadership Expectations

• Sets the tone for the team with professionalism, urgency, and accountability


• Develop team members through coaching and real time feedback


• Operates with a “big picture” mindset while still execution details


• Holds the team to elevated luxury service standards consistently


• Assist in training programs, onboarding and ongoing team development


• Drive accountability for BEO Accuracy and execution, Billing and consumption alignment, Service standards and presentations


• Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing.


• Knowledge of POS

A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

Needed Attributes

Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of the Hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.  The job description is intended to describe the general nature and work responsibilities of the position.  This job description and duties of this position are subject to change, modification and addition as deemed necessary by the Hotel.  Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Hotel Officials.
 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.