Full-time Clerical Leader - Knoxville Tennessee Temple

Ensures the temple ordinances are kept pure, recorded accurately and made available to worthy Church members by:

• Providing an environment where patrons may have a positive and uplifting experience each time they come to the temple.
• Maintaining and operating temples at standards established by the First Presidency.

Assists temple management to ensure that temple patrons are properly served and that all sacred ordinances are accurately accounted for and properly recorded. Ensures that patrons coming to the temple receive friendly, courteous service and the ordinances they accomplish are recorded in accordance with proper temple procedures.

45% Handles difficult/non-routine questions and problems, some of which may be by phone and verifies records when necessary. Monitors temple recording function and monitors computer system's operational problems with software as needed in all areas of the temple using the computerized recording system.

35% Provides direct supervision and assists with the recruiting, interviewing, scheduling, and training of the volunteers and volunteer supervisors and clerical employees in the following areas: Family Names System, Living and immediate Family Records, Records Verification, Appointment Desk, Clerical Office.

10% Proofs audit reports and ordinance lists and cards for the Family Name System and Temple Originated Records. Proofs the Temple Originated Records' family group sheets.

5% Performs other administrative tasks as assigned and insures that proper clerical, recording, and scheduling support is provided and properly trained.

3% Supervises the input of lost and/or stolen recommend data. Supervises the input of daily audits and corrections to the recording system.

2% May be required to review payroll time sheets of administrative staff.

Other duties as assigned.

Two years college and two years experience with temple computer system, Family History, or related fields, or the equivalent combination of education and experience. Ability to supervise. Ability to work well with people. Pleasing personality. Willingness and capability to develop new ideas and recommendations for improvement. Flexibility in work schedule.  Ability to deal properly with confidential and sensitive information.  Ability to motivate and train people to be accurate in their work.  Acquire the necessary knowledge and experience to answer questions and correct problems pertaining to the computerized recording system.