Fund Development Coordinator

Big Brothers Big Sisters of Greater Los Angeles (BBBSLA) seeks a talented, high-energy fundraising professional to serve as the Agency's Development Coordinator

Big Brothers Big Sisters of Greater Los Angeles (BBBSLA) empowers children and youth (ages 6-24) by establishing enduring, professionally supported mentorship relationships with screened and trained, caring adult volunteers. We collaborate with parents/guardians and volunteers to ensure every child in our programs reaches higher aspirations, gains confidence, builds better relationships, and achieves educational success. Our track record proves that mentoring works, transforming lives one young person at a time.

BBBSLA manages a professional staff of 35 and an annual budget of approximately $4.5-$5M. 40 influential community leaders serve on the governing Board of Directors or as Trustees.

POSITION OVERVIEW:

Reporting to the Director of Development, the Development Coordinator will support BBBSLA's overall financial growth through data management and record-keeping, gift processing, the maintenance of fundraising technologies, the implementation of email and direct mail campaigns, and general administrative support for the Fund Development Department. This role supports peer-to-peer fundraising activities, including BBBSLA's participation in events such as its Big 5K and the LA Marathon. In addition, this role directly supports and manages a small portfolio of donors, providing an opportunity for direct fundraising practice. The tasks below are intended to describe the general nature and level of work being performed by individuals in this position. They should not be considered an exhaustive list of responsibilities, duties and skills required. Job descriptions may be subject to change to meet the needs of the organization.

This is a full-time, benefits eligible, hybrid work position with a mix of virtual and in-office work. The position also requires travel for special events and face-to-face meetings with event honorees, volunteers, donors, corporate leaders, Board members, and vendors.

ESSENTIAL JOB ACTIVITIES AND RESPONSIBILITIES

The activities and responsibilities outlined below represent the core functions required for successful performance in this role. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform these essential functions.

Data, Record Keeping & Gift Processing

• Identify needed adjustments and gift-connection links within our Salesforce CRM system to support the accuracy of revenue records and donor support.


• Provide helpful data and reporting to assist development team with operational reviews, activity and other initiatives as directed.


• Coordinate gift processing to ensure accurate execution of online, wire transfer and check processing procedures and collaborate with others to ensure proper tracking of incoming financial support.


• Enter and corelate important donor data to ensure that new donors, program alumni and other supporters are tracked properly in our systems. Create new accounts, address account issues, remove duplicates, and other needed updates.


• Create, distribute, and follow-up on donor, partner and sponsor invoices.


• Provide accurate data for the annual audit, filings, and annual report.

Fundraising Technology Support

• Function as the fundraising technologies expert and liaison for technology-account representatives. Current technologies include Salesforce, Classy and Greater Giving.


• Serve as the primary fundraising technology systems trainer for new hires and volunteers. Provide ongoing user training on new functionality and/or changes in fundraising and event-support technologies.

Peer-to-Peer Fundraising & Events

• Recruit, register, and support individual participants and teams for peer-to-peer fundraising events, including the Big 5K and BBBSLA's participation in the LA Marathon, serving as a primary point of contact for participant inquiries and engagement.


• Track and maintain accurate donor and participant data within Salesforce CRM, ensuring all peer-to-peer gifts, pledges, and fundraising pages are properly recorded and attributed.


• Coordinate event-day logistics for the Big 5K, including vendor communication, volunteer management, participant check-in, and on-site support to ensure a smooth and impactful experience for runners, donors, and staff.


• Develop and distribute participant communications including recruitment outreach, fundraising tips, event reminders, and post-event thank-you messaging to drive engagement and retention year over year.

Email, Direct Mail Campaigns, & Portfolio Management

• Work closely with Marketing & Development to design and implement two to four email or direct mail campaigns per year. Pull appropriate donor reports, implement testing, provide content, manage mailing and analyze results.


• With the support of the Director of Development, provide basic outreach, cultivation, solicitation and stewardship to a small portfolio of about 65 individual donors and family foundations supporting BBBSLA at the $1,000 - $5,000 level annually.


• Manage and grow BBBSLA's recurring donor portfolio.

Miscellaneous

• Provide general administrative support for the Fund Development department


• Assist with special initiatives and events.

The statements above reflect the general nature and level of work assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, or skills required. This job description may be updated or revised as organizational needs evolve.

QUALIFICATIONS & EXPERIENCE:

• High School Diploma is required. Bachelor's degree is preferred.


• Minimum of 3 years of work experience in Fund Development or Administrative roles at non-profit organizations. Transferable skills will be considered when coupled with significant nonprofit volunteer experience or education.


• Exceptional interpersonal, written and verbal communication skills.


• Excellent listening and retention skills.


• Strong organizational and time management skills, with the ability to manage multiple priorities, adapt quickly, and problem-solve with a solutions-focused mindset.


• Aptitude to innovate and remain creative.


• Ability to track and analyze success metrics.


• Advanced proficiency with MS Office and experience using donor databases/CRM platforms (Salesforce preferred).


• Professional, proactive, and collaborative team player with a positive attitude, high energy, and emotional maturity.


• Willingness to travel locally and occasionally nationally for events and meetings; valid driver's license required.


• A sense of humor and the ability to bring levity and warmth to a fast-paced environment.

COMPETENCIES:

Customer/Client Focus - Is dedicated to meeting the expectations and requirements of fellow staff, volunteers, children, parents and agency partners; talks and acts with them in mind; establishes and maintains effective relationship with customers/clients and gains their trust and respect; views the role as adding value to the experience of volunteers and children in their match relationship; builds parental support for the match; deals effectively with diversity; demonstrates high degree of flexibility and adaptability.

Active Listening & Approachability - Practices attentive, patient listening and accurately reflects others' perspectives, even when in disagreement; approachable, warm, and gracious; creates an environment where others feel heard and supported; remains vigilant in recognizing and addressing child safety issues

Interpersonal Savvy - Relates well to all kinds of people; builds appropriate rapport; listens carefully to all points of view; builds constructive and effective relationships; uses diplomacy and tact; capable of diffusing difficult situations comfortably; doesn't show frustration. Ability to mediate and create middle ground understanding.

Approachability - Is easy to approach and talk to; spends the extra efforts to put others at ease; can be warm, pleasant and gracious; is sensitive to and patient with the needs and interests of others; builds rapport well; is a good listener.

Priority Setting - Spends her/her/their time and the time of others on what' s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Commitment to Task - Willing and able to pursue goals with commitment and takes pride in accomplishment. Willing and able to take action to achieve goals and strives to exceed goals.

Results/Outcome Oriented - Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-line oriented; pushes self for results; sets clear objectives and measures and monitors process and progress.

Organizing - Marshals resources to get things done; orchestrates multiple activities at once to accomplish a goal; uses resources effectively and efficiently; identifies informal and incomplete information in time to do something about it.

Customer/Client Focus - Dedicated to meeting the expectations of staff, volunteers, children, parents, and agency partners; acts with their needs in mind; builds trust and respect; strengthens parent and volunteer engagement; values diversity and demonstrates flexibility and adaptability.

WORK ENVIRONMENT:

The conditions outlined below are representative of those encountered while performing the essential functions of this role.

• Work setting: Hybrid office environment with flexibility in scheduling. Evening and weekend work may be required to support organizational needs.


• Travel: Independent travel to partner sites, events, and meetings required.


• Physical demands: While performing the duties of this job, the employee will regularly be required to sit, stand, walk, reach with hands and arms, and communicate verbally. The role requires frequent use of a computer, telephone, and other standard office equipment. The employee must occasionally lift and/or move up to 25 lbs.

Equal Employment Opportunity

BBBSLA is committed to providing equal employment opportunities to all qualified individuals. Employment decisions are based on organizational needs, job requirements, and individual qualifications, without regard to race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, physical or mental disability, medical condition, genetic information, sexual orientation, gender identity, gender expression, marital or domestic partnership status, military or veteran status, family or parental status, or any other status protected by federal, state, or local law.

Americans with Disabilities Act

BBBSLA is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA) and state disability laws. Applicants and employees who require a reasonable accommodation to perform the essential functions of their job are encouraged to notify the organization. Reasonable accommodations will be determined on a case-by-case basis, consistent with applicable law.

Big Brothers Big Sisters of Greater Los Angeles is an Equal Opportunity Employer